Rosemary Stanley
Lincolnton
Summary
I am very organized with experience in administrative medical roles. Background includes managing patient records, scheduling appointments, and coordinating healthcare services. Strengths include effective communication skills, multitasking ability, and familiarity with medical terminology. Previous work has resulted in improved communication with patients and coworkers to coordinate care in a proficient and timely manner.
Overview
18
18
years of professional experience
Work History
Operating Room Secretary
Atrium Health Lincoln
Lincolnton
11.2015 - Current
- Provide support for Nurse Supervisor and staff. Help manage OR cases for the day and schedule cases added for the day
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Updated contact lists on a regular basis; created new contacts as needed.
- Created monthly calendars for Surgeons on call schedule and Anesthesiologist call schedules.
- Record minutes for surgical Services staff meetings and added them to Share Point to view
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Patient Registration/Patient Referral Coordinator
CMC Orthopedics Lincoln
Lincolnton
02.2008 - 11.2015
- Educated patients about referral procedures and anticipated timelines for appointments.
- Utilized various software programs such as Microsoft Office Suite and Electronic Medical Records systems.
- Scheduled evaluations and procedures for patients.
- Provided administrative support for patient care staff.
- Completed insurance verifications for pre approvals for MRI, CT scans and other outpatient services
- Managed appointment scheduling for patients requiring referrals to other orthopedic specialist
- Collected, posted and managed patient account payments.
- Accurately input procedure codes, diagnosis codes and patient charges to send to billing office
- Monitored past due accounts and pursued collections on outstanding invoices.
- Answered customer inquiries regarding billings, payments, account status.
- Worked claims from the billing office that was denied insurance payments
Education
Medical Terminology And Medical Billing And Coding
Catawba Valley Community College
Hickory, NC 08.2006 - 12.2006
Big Creek High School
War, WVSkills
- Microsoft Office
- Electronic medical records
- Scheduling procedures
- Patient account management
- Communication skills
- Data entry accuracy
- Time management
- Confidentiality maintenance
- Office equipment management
- Record keeping
- Keyboarding skills
- Phone etiquette
Timeline
Operating Room Secretary
Atrium Health Lincoln
11.2015 - Current
Patient Registration/Patient Referral Coordinator
CMC Orthopedics Lincoln
02.2008 - 11.2015
Medical Terminology And Medical Billing And Coding
Catawba Valley Community College
08.2006 - 12.2006
Big Creek High School