Roselyn Galvan-Ruano
Charlotte
Summary
Results-driven Sales and Leasing Consultant with expertise in relationship building, problem-solving, and customer-focused sales strategies. Skilled in managing compliance documentation, facilitating financing options, and delivering a seamless purchase experience. Holds a Bachelor of Science in Health Administration with a minor in Public Health, bringing strong knowledge of regulatory compliance, ethics, and client advocacy to support informed decision-making, drive sales performance, and foster long-term client loyalty.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Certified Sales and Leasing Consultant
Honda of Concord
Concord
11.2023 - Current
- Assisted customers in selecting vehicles based on preferences and budget.
- Managed leasing paperwork and ensured compliance with dealership policies.
- Collaborated with the finance team to facilitate customer financing options.
- Created detailed reports on monthly sales performance metrics.
- Assisted customers in completing paperwork for vehicle purchases and leases.
- Developed strong relationships with clients to enhance customer loyalty.
- Conducted background checks on applicants.
- Contracted with tenants by negotiating leases and collecting security deposits.
- Promoted property to businesses in the local area through marketing collateral, phone calls, and email messages.
- Negotiated pricing with customers to ensure satisfaction while meeting dealership objectives.
Guest Service Representative
Honda of Concord
Concord
08.2022 - 11.2023
- Assisted customers with vehicle inquiries and service appointments.
- Processed transactions accurately at the sales desk.
- Resolved customer complaints promptly to enhance satisfaction.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Greeted walk-in and phone guests, determining interests and needs.
- Maintained cleanliness of lobby area and front desk counter.
- Assisted guests with check-ins and check-outs in a timely manner.
Guest Advocate
Target
Concord
08.2021 - 06.2022
- Greeted and assisted guests with product inquiries and store navigation.
- Managed checkout processes, ensuring efficient transaction completion for guests.
- Handled guest concerns with empathy, providing effective resolutions to enhance satisfaction.
- Collaborated with team members to maintain store cleanliness and organization.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Demonstrated strong communication skills when interacting with customers and coworkers.
Education
Bachelor of Science - Health Administration
University of North Carolina At Charlotte
Charlotte, NC12-2025
Associate of Arts - Business Administration
Rowan-Cabarrus Community College
Salisbury, North Carolina, NC05-2023
High School Diploma -
Cabarrus-Kannapolis Early College High School
Concord, NC05-2023
Skills
- Customer service
- Relationship management
- Sales negotiation
- Data analysis
- Project management
- Marketing strategies
- Compliance documentation
- Product demonstration
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
Sales Representative License - North Carolina, Issued 11/01/2023
Affiliations
Volunteer, El Puente Hispano Organization - Concord, NC (2021-2022)
Timeline
Certified Sales and Leasing Consultant
Honda of Concord
11.2023 - Current
Guest Service Representative
Honda of Concord
08.2022 - 11.2023
Guest Advocate
Target
08.2021 - 06.2022
Bachelor of Science - Health Administration
University of North Carolina At Charlotte
Associate of Arts - Business Administration
Rowan-Cabarrus Community College
High School Diploma -
Cabarrus-Kannapolis Early College High School