Rose Stronach
Charlotte
Summary
I'd like to come in offering a warm and approachable demeanor, I'm eager to learn and grow in a dynamic environment. I bring a foundational understanding of customer service principles and can quickly adapt to new systems and processes. I'm ready to use and develop communication and organizational skills as a barista.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Noble Smoke
10.2023 - Current
- Welcomed and seated guests, ensuring optimal dining experience and flow of service.
- Managed first come first serve system, optimizing seating arrangements for efficiency.
- Coordinated with waitstaff to communicate guest needs and special requests promptly.
- Assisted in training new host staff on customer service protocols and operational procedures.
- Handled guest inquiries and complaints, maintaining a positive atmosphere and resolution focus.
- Communicated with managers and waitstaff efficiently making certain not only guests were satisfied but my team too.
- Maintained bathrooms and service areas so guests were able to enjoy a clean space.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Server Assistant
Noble Smoke
10.2023 - Current
- Cleaned after guests efficiently, making sure we could accommodate more guests in a timely manner.
- Trained new staff on restaurant procedures and customer service standards.
- Handled customer inquiries and requests promptly to ensure satisfaction.
- Used multi-tasking skills to balance tending customer's needs and waitstaff's needs.
- Filled any role that was lacking even if it were another's position to hold.
Sales Associate
Marquee Cinemas
06.2023 - 08.2023
- Assisted customers with ticket purchases and concessions, ensuring a positive experience.
- Managed cash register operations, maintaining accuracy in transactions and balancing daily sales.
- Trained new hires on operational procedures and customer service standards.
- Collaborated with team members to maintain cleanliness and organization within the cinema.
- Stayed informed on current showings in the theater to connect with guests.
- Managed and stocked supplies such as; candy, bag in box sodas, popcorn, and cleaning supplies.
- Operated machinery for concessions.
- Kept bathrooms and theaters clean.
Sales Associate
Armada
03.2022 - 06.2022
- Ordered and stocked inventory.
- Enhanced customer satisfaction by providing consistent and knowledgeable support for retail products and services.
- Helped create visually appealing merchandise displays that showcased available products effectively.
- Interacted with customers on a personal level, connecting with them over the sport.
- Had hands on experience with customers gripping their boards.
- helped upkeep cleanliness of the store.
Education
High School Diploma -
East Mecklenburg Highschool
Charlotte, NCSkills
- Customer service
- Strong multitasking
- Active learning
- Conflict resolution
- Relationship building
- Leadership
- Supply restocking
Timeline
Restaurant Hostess
Noble Smoke
10.2023 - Current
Server Assistant
Noble Smoke
10.2023 - Current
Sales Associate
Marquee Cinemas
06.2023 - 08.2023
Sales Associate
Armada
03.2022 - 06.2022
High School Diploma -
East Mecklenburg Highschool