Rose Salazar
Fayetteville
Summary
Administrative Professional successfully builds future leadership by elevating talent. Experienced in full cycle recruiting to source, select and hire top talent. Establishes and maintains effective recruitment metrics, processes, systems and tools to deliver five star candidate experiences and contribute to company employment brand.
Overview
23
23
years of professional experience
Work History
Bilingual Talent Advisor
Kelly Services
01.2018 - 02.2024
- All of the job duties for both ES and ERC
- As well as Manage Workmans Comp cases, payroll, kronos and Dayforce
Engagement Specialist
01.2018 - 03.2020
- Managed the day to day functions at client site as the on-site supervisor for over200 contract employees
- Managed the placement of contract employees to fulfill the customer requested baseline
- Build and manage relationships with customer management and department supervisor/leads by addressing concerns/issues and coordinate any placement needs
- Compile the daily headcount report gap/need for additional contract employees
- Counsel contract employees relative to attendance, productivity, safety and overall job performance
- As well as complete written final warnings and terminations as needed
- Manage and oversee daily timekeeping process and reconciliation of time through KRONOS to ensure payroll accuracy
- Handle any onsite incidents or near misses
Bartender
Ramada Inn Suites
02.2016 - 03.2019
- Collecting payments, keeping bar equipment clean preventing customers excessive drinking, maintaining stocks, creating garnishes and preparing appetizers
Employee Relations Coordinator
01.2018 - 03.2018
- Performed the employee relations coordinator at client site for over200 contract employees
- Served as an intermediate between our contract employees and client management
- Interacted with contract employees to ensure overall treatment on site and provide a solution to conflicts in accordance with customer and Kelly policy
- Conduct performance observations and issue verbal coachings relative to job performance, quality, attendance, safety and grooming
- Tracked employee attendance through KRONOS and compiled daily absence report for each department to send out to customer management and onsite team
- Complete30 stand downs with client supervisor/leads to provide information to contract employees relative to quality, safety and policy changes
Field Service Technician
CompuCom/Insight Global
02.2017 - 03.2017
- Temporarily switched out old PC's to new PC's
- Made sure all programs transferred back properly
- Made sure all personal drives were in tact with all of the clients information
- Backed up old PC's and saved to a drive then transferred to a new PC
Sales Representative
Bullard Furniture
11.2015 - 11.2016
- Greeted customers and assisted them in the purchase of furniture of their liking
- Provided customer service from the beginning to the end until delivery and also took care of any concerns the customer had after delivery
Pitcher/Selector
Maidenform
11.2011 - 11.2014
- Company Overview: www.maidenform.com
- Fulfilled orders for companies to have packages shipped to their perspective stores
- Restocking and expediting labels for orders was also part of the job
- Teamwork was a must to ensure orders were out in a timely fashion
Cashier
Walmart Super Center
10.2006 - 12.2006
- Assisted with checking out customers with the highest customer service standards
Returns/Selector/Shipping
Baseball Express/Team Express
04.2004 - 04.2005
- Company Overview: www.teamexpress.com
- Sports Catalog Company
- Receive customers unwanted defective items for replacement or credit back on their Credit card
- Selected orders for customers to be shipped out in a timely manner
Lead Supervisor Customer Service/Technical Support
Rmh Teleservices
10.2000 - 02.2002
- Rmh was contracted by Microsoft (MSN) online
- Received calls with technical issues and made the required changes to allow customer to receive online services with no interruption
- Customer retention and customer service
- Give credit for fix accounts issues
- As a lead supervisor, lead a team of30 representatives to exceed in customer service and pass quality audits that lead to satisfied customers
Education
Everest University
01.2016
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Harlingen High School North/Fayetteville Technical Community College
01.2006
Skills
- Ability to organize and accomplish a number of simultaneous projects within time constraints
- HR Management
- Office Administration
- Timekeeping Management
- Orientation and Placement
- Microsoft Office Proficiency
- Excellent Communication Skills
- Detail Oriented
- Telecommunication knowledge
- Strong Problem solving Ability
- Talent acquisition
- Interviewing skills
- Candidate sourcing
- Recruitment strategy
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Talent Advisor
Kelly Services
01.2018 - 02.2024
Engagement Specialist
01.2018 - 03.2020
Employee Relations Coordinator
01.2018 - 03.2018
Field Service Technician
CompuCom/Insight Global
02.2017 - 03.2017
Bartender
Ramada Inn Suites
02.2016 - 03.2019
Sales Representative
Bullard Furniture
11.2015 - 11.2016
Pitcher/Selector
Maidenform
11.2011 - 11.2014
Cashier
Walmart Super Center
10.2006 - 12.2006
Returns/Selector/Shipping
Baseball Express/Team Express
04.2004 - 04.2005
Lead Supervisor Customer Service/Technical Support
Rmh Teleservices
10.2000 - 02.2002
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Harlingen High School North/Fayetteville Technical Community College
Everest University
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