Rosaura Rodriguez
Charlotte
Summary
With a strong background in customer service and problem-solving, leveraging 9 years of experience across various industries to enhance customer satisfaction and drive sales. Skills in communication, multitasking, and organization consistently improve service quality and operational efficiency. Passionate about fostering teamwork and collaboration to achieve outstanding results and ensure customer retention.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mobile Expert
T-Mobile
04.2023 - 12.2024
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
Driver
Uber Eats
09.2021 - 11.2023
- Assist customers with tailored solutions, boosting store performance
- Enhance customer satisfaction through expert guidance, driving sales
- Collaborate with team to resolve customer issues, improving service quality
- Analyze customer preferences and market trends to tailor product recommendations, resulting in increased sales and customer retention
- Managed delivery schedules, ensuring timely service and high customer satisfaction
- Improved delivery accuracy, reducing errors and enhancing customer trust
- Utilized navigation tools effectively to optimize delivery routes
- Resolved delivery challenges, maintaining a high standard of service
- Contributed to a significant increase in positive customer feedback
Medical Billing Administrative Assistant
LogixHealth
04.2019 - 10.2019
- Managed daily operations to ensure seamless medical billing processes
- Organized meetings to boost team collaboration and productivity
- Optimized communication channels for enhanced operational efficiency
- Optimized administrative workflows, resulting in significant time savings and improved accuracy in medical billing procedures
Home Health Aide
Bell Tower Home Health Care
02.2019 - 08.2019
- Supported clients in daily activities, enhancing comfort and well-being through attentive care
- Ensured client satisfaction by maintaining high standards of personal assistance and empathy
- Developed strong relationships with clients, fostering trust and open communication
- Adapted care plans to meet individual needs, leading to improved client outcomes
- Monitored and reported changes in client conditions, ensuring timely intervention and care
Server/Dietary Aide
The Huntington at Nashua Nursing Homes
08.2015 - 09.2017
- Ensured high-quality dining service, enhancing resident satisfaction and fostering team collaboration
- Meticulously managed dietary requirements, ensuring accurate meal preparation and distribution for diverse resident needs
- Provided compassionate assistance to residents during meals, promoting a welcoming and comfortable dining atmosphere
Education
Nursing
Central Piedmont Community College
Charlotte, NC05-2026
High School Diploma -
Nashua High School South
06-2017
Skills
- Communication
- Organization
- Multitasking
- Customer Service
- Time Management
- Problem Solving
Preferred Name
Rosy
Certification
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Mobile Expert
T-Mobile
04.2023 - 12.2024
Driver
Uber Eats
09.2021 - 11.2023
Medical Billing Administrative Assistant
LogixHealth
04.2019 - 10.2019
Home Health Aide
Bell Tower Home Health Care
02.2019 - 08.2019
Server/Dietary Aide
The Huntington at Nashua Nursing Homes
08.2015 - 09.2017
Nursing
Central Piedmont Community College
High School Diploma -
Nashua High School South
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