Rosalba Benitez-Sebastian
Knightdale
Summary
Skilled legal assistant with a background as a receptionist. Five-plus years of experience. Strong organizational skills, critical thinking, the ability to communicate complex information clearly, and adeptness at multitasking under tight deadlines. Excellent phone etiquette and customer service skills. Willing to learn new things to make it easier for the team overall.
Overview
11
11
years of professional experience
Work History
Legal Assistant
Katy Chavez Attorney at Law
Garner
01.2019 - Current
- Answered phones promptly while providing courteous customer service.
- Greeted clients upon arrival at office and provided assistance as needed.
- Filed clients' legal documents in relevant e-courts for processing.
- I went to court when needed.
- Draft, review, and mail immigration forms.
- Maintained client confidentiality in all matters.
- Scanned physical documents into electronic format for storage in a secure database system.
- Processed incoming mail on a daily basis.
- I drafted motions and e-filed them.
- Worked effectively in team environments to make the workplace more productive.
Crew Member
City Barbecue
Garner
03.2016 - 05.2022
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Checked expiration dates on all products before serving them to customers.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Cashier
Taco Bell
Garner
10.2014 - 03.2016
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Performed other duties as assigned by management.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted and balanced cashier drawers.
Education
Garner Magnet High School
Garner, NC06-2015
Nursing
Wake Technical Community College
Raleigh, NCSkills
- Customer service
- Bilingual, fluent in Spanish and English
- Phone etiquette
- Reception skills
- Document management
- E-filing procedures
- Client communication
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Legal Assistant
Katy Chavez Attorney at Law
01.2019 - Current
Crew Member
City Barbecue
03.2016 - 05.2022
Cashier
Taco Bell
10.2014 - 03.2016
Garner Magnet High School
Nursing
Wake Technical Community College