Rosa B. Talley
Concord
Summary
Dynamic Order Support Specialist with a proven track record at Business Telecom Inc., excelling in process improvement and customer service. Adept at resolving billing discrepancies and enhancing order fulfillment efficiency. Recognized for strong communication skills and meticulous attention to detail, driving successful outcomes in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Order Support Specialist
Business Telecom Inc.
Raleigh
12.1994 - 10.2001
- Identified opportunities for process improvement within the order fulfillment department.
- Created detailed documents outlining procedures for completing online orders correctly.
- Investigated and analyzed client complaints to identify and resolve issues.
- Provided customer service support for online orders and inquiries.
- Worked closely with vendors and suppliers to negotiate pricing terms for certain products.
- Resolved customer complaints regarding billing or product delivery in a timely manner.
- Investigated discrepancies between invoices and shipment details prior to releasing shipments.
Telephone Sales Representative
Oriental Trading Company
Omaha
08.1988 - 01.1994
- Assisted other departments within the organization with tasks related to sales initiatives or campaigns.
- Maintained a professional attitude when dealing with difficult callers.
- Identified customer needs and offered appropriate solutions to meet their requirements.
- Reviewed and processed customer orders, ensuring accuracy of pricing and product availability.
- Identified, corrected, and reported data entry errors.
- Provided support to management staff in regards to data entry processes.
- Performed data entry tasks to input customer orders into the system accurately.
- Provided customer service support for order processing and delivery status updates.
Education
Bachelor of Science - Management
Philippine Christian College
Manila, Philippines05-1971
Skills
- Order processing
- Data entry
- Customer service
- Process improvement
- Order fulfillment
- Communication skills
- Billing resolution
- Problem solving
- Attention to detail
- Time management
- Problem-solving
- Multitasking
- Sales order processing
- Reliability
- Warehouse experience
- Team collaboration
- Adaptability and flexibility
Affiliations
- An active COMELEC member (Commission on Elections Philippines) since 2021 to present
- A 2002 Board Member of FilAm Association and current FACC (Filipino-American Community of the Carolinas)
- Participate in many community involvement
- Volunteer in FACC and in church
Languages
English
Professional
Tagalog
Native/ Bilingual
Accomplishments
- Member of the Filipino dance team performing in various events show casing the Philippines culture
References
References available upon request.
Timeline
Order Support Specialist
Business Telecom Inc.
12.1994 - 10.2001
Telephone Sales Representative
Oriental Trading Company
08.1988 - 01.1994
Bachelor of Science - Management
Philippine Christian College
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