Rosa E. Mora Manjarrez

• Efficiently resolved customer inquiries, utilizing knowledge base resources to improve response times.
• Promoted products and services during calls, enhancing overall customer engagement.
• Engaged callers to confirm information and de-escalate conflicts swiftly.
• Addressed service complaints by adjusting bills and issuing refunds when necessary.
• Assisted customers with price checks and inquiries to ensure satisfaction.
• Guided new hires in system navigation while effectively addressing questions.
• Maintained strong relationships with staff and management for operational efficiency.
• Facilitated customer navigation of website to locate desired information or items.

Maintained comprehensive knowledge of bar and menu options for drink preparation and food recommendations.

• Ensured cleanliness by promptly cleaning spills and disposing of broken glassware.
• Enforced sanitation standards for bar area, utensils, glassware, and equipment.
• Managed accurate bar tabs and processed cash and credit transactions efficiently.
• Trained new bartenders on drink preparation techniques and upselling strategies.
• Monitored inventory levels to restock items before depletion and organized storeroom supplies.
• Balanced daily registers and generated sales reports for management review.
• Greeted guests with professionalism while providing tailored drink and food recommendations.

Maintained clean work area at shift's end to ensure safe working environment.

• Monitored production line for defects, reporting issues promptly to supervisor.
• Performed quality control checks to verify compliance with product specifications.
• Attached identification labels on packaged items to ensure lot number accuracy.
• Fostered collaborative work atmosphere by providing guidance to colleagues.
• Reduced health and safety risks through strict adherence to safety protocols.

• Greeted incoming guests, escorted to dining area, and presented menus.
• Inspected dining and serving areas for cleanliness and proper setup.
• Monitored dining area to assess server capacity and estimate wait times.
• Managed reservations, waitlists, and special requests for large parties.
• Educated guests on menu items, specials, and promotions.
• Responded to customer complaints, escalating major issues to manager on duty.
• Coordinated workflow among dining room staff to ensure prompt service.
• Assisted staff by serving food, beverages, and clearing tables as needed.

Sorted and distributed incoming correspondence, including faxes, letters, and emails efficiently.

• Maintained organized filing systems for easy retrieval of confidential documents.
• Created and updated spreadsheets in Microsoft Excel for accurate record-keeping.
• Reviewed invoices for accuracy prior to payment processing.
• Responded to customer inquiries via email and telephone with professionalism.
• Provided comprehensive administrative support to Office Manager and staff members.
• Anticipated leadership needs by preparing timely reports and correspondence.
• Collaborated effectively within team environments to enhance workplace productivity.