Rosa Juarez
Durham
Summary
Detail-oriented housekeeper with expertise in staff training and workflow optimization. Proven ability to enhance housekeeping operations and deliver outstanding customer service. Strong skills in effective communication and problem-solving, ensuring high standards of cleanliness, and training new staff to achieve operational excellence. Skilled professional with many years of experience managing facilities upkeep. Works long shifts independently and efficiently. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
6
6
years of professional experience
Work History
Housekeeper
Marriott
Durham
03.2022 - 03.2024
- Cleaned guest rooms to ensure high standards of cleanliness and presentation.
- Organized and restocked housekeeping supplies for efficient daily operations.
- Responded promptly to guest requests for additional amenities or services.
- Trained new staff in cleaning procedures and safety protocols effectively.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Housekeeping Supervisor
Marriott
Durham
01.2023 - 03.2023
- Coordinated daily scheduling to optimize staffing and workflow efficiency.
- Trained new team members on cleaning procedures and safety protocols.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
Customer Service Representative
Carlie C's
Durham
10.2020 - 10.2021
- Resolved customer inquiries through effective communication and active listening.
- Provided training and support to new team members on company policies and procedures.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
- Collected deposits or payments and arranged for billing.
Cashier Team Lead
Party City
Durham
05.2018 - 09.2020
- Processed customer transactions efficiently at busy retail store.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Trained new cashiers on register procedures and customer service standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School Diploma -
Southern High School
Durham, NC07-2018
Skills
- Staff training
- Workflow optimization
- Customer relationship management
- Effective communication
- Problem solving
- Housekeeping
- Customer service
- Workflow coordination
- Time management
Languages
English
Professional
Spanish
Professional
Timeline
Housekeeping Supervisor
Marriott
01.2023 - 03.2023
Housekeeper
Marriott
03.2022 - 03.2024
Customer Service Representative
Carlie C's
10.2020 - 10.2021
Cashier Team Lead
Party City
05.2018 - 09.2020
High School Diploma -
Southern High School