Ronwin Langevine
Charlotte
Summary
Experienced IT Support Specialist dedicated to delivering top-notch technical assistance in corporate environments. Proficient in resolving hardware, software, and networking issues. Skilled in supporting remote and on-site users, managing system setups, and monitoring hardware inventory. Able to develop technical documentation and improve user satisfaction by streamlining processes.
Overview
12
12
years of professional experience
Work History
Help Desk Technician
The Money Store
11.2021 - Current
- Managed user accounts, password resets, and system access configurations.
- Created end-user self-service tools and internal documentation to streamline support.
- Supported enterprise tools including Office 365, VPN, Microsoft Teams, and Outlook.
- Imaged and configured laptops/desktops; maintained weekly hardware inventory.
- Onboarded new hires with complete desk/home setup and technical provisioning.
Enterprise Service Desk Analyst
Royal Bank of Canada
01.2018 - 01.2021
- Resolved 40 60 support tickets daily involving Email, VPN, IM, and remote access.
- Escalated complex issues per internal procedures and mentored junior analysts.
- Delivered first-line support across a wide range of Microsoft and enterprise tools.
Enterprise Service Desk Analyst
NYC Health + Hospitals
01.2017 - 01.2018
- Delivered Level 1 support for medical software and hospital systems.
- Diagnosed and documented issues related to software, hardware, and networking.
- Provided calm, professional service in a fast-paced healthcare environment.
Customer Service Helpdesk Analyst
Realogy
05.2014 - 11.2016
- Provided Level 1 & 2 support to 450+ users across multiple platforms.
- Assisted with email migrations (POP/IMAP) and mobile device troubleshooting.
- Escalated critical issues and coordinated with vendors for resolution.
Remote System Administrator
High Tech Innovations
02.2013 - 05.2014
- Installed and configured servers and networking equipment.
- Managed Windows Server environments: Active Directory, Group Policies, Hyper-V.
- Provided remote support for performance and availability issues.
Education
Certificate - Information And Computer Systems
Millennium Solution Focus
Bloomfield, NJ06.2012
Skills
- Proficient in Windows 10/11
- Experienced with MacOS
- Proficient in Microsoft Office 365
- Active Directory management
- Experienced in managing Microsoft Intune
- Citrix
- VMware
- SCCM
- Azure
- Ticketing Systems
- Remote Access Tools
- VPN
- RDP
- Email Systems
- DNS
- DHCP
- TCP/IP
- Routers
- Switches
- Technical Troubleshooting
- Imaging & Deployment
- Mobile Device Support
- IOS
- Android
Timeline
Help Desk Technician
The Money Store
11.2021 - Current
Enterprise Service Desk Analyst
Royal Bank of Canada
01.2018 - 01.2021
Enterprise Service Desk Analyst
NYC Health + Hospitals
01.2017 - 01.2018
Customer Service Helpdesk Analyst
Realogy
05.2014 - 11.2016
Remote System Administrator
High Tech Innovations
02.2013 - 05.2014
Certificate - Information And Computer Systems
Millennium Solution Focus
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