Rontavous Polk
Wadesboro
Summary
A dynamic service professional experienced with handling customer interactions bringing valuable experience in addressing and resolving customer issues effectively. Utilizes clear, compassionate and effective communication skills to build strong customer relationships.
Overview
7
7
years of professional experience
Work History
Sales Associate
7-Eleven
Wadesboro, NC
02.2026 - Current
- Delivered exceptional customer service to enhance shopping experiences and foster repeat business.
- Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
- Trained new team members on sales techniques and operational procedures for improved efficiency.
- Processed transactions accurately using point-of-sale systems, maintaining cash handling integrity.
Office Assistant
Food Lion LLC
Wadesboro, NC
09.2025 - Current
- Developed strong working relationships with team members to foster collaboration.
- Processed refunds and exchanges according to company policy.
- Assisted cashiers with resolving customer complaints and inquiries.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Cook
Sonic
Wadesboro, NC
05.2025 - 10.2025
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Retail Sales Associate
Food Lion LLC
07.2021 - 12.2024
- Addressed customer needs urgently and attentively, creating positive shopping experiences.
- Utilized consultative sales techniques to build customer relationships and close sales, resulting in an obvious increase in department production
- Recognized with multiple raises in one year as a reward for my hard work
- Awarded the Hi-Five Award in April '24 as a result of my exceptional impact on store performance and culture.
- Implemented various production strategies that allowed my departments' to consistently finish at the top of our district in cut fruit and wing bar sales during my tenure.
Crew Member
KFC
12.2018 - 02.2021
- Prepared meals to enhance taste, boosting customer satisfaction and repeat visits.
- Maintained a clean kitchen, ensuring safety and efficient operations.
- Collaborated with team to improve food preparation speed and quality. Implemented hygiene standards, reducing health risks and ensuring compliance.
- Supported team efforts, increasing overall productivity and service quality.
Education
High School Diploma -
Anson High School
Wadesboro, NCSkills
- Customer Satisfaction
- Retail Sales
- Attention to Detail
- Customer Service
- Communication Skills
- Conflict Resolution
- Empathy
Accomplishments
- Awarded the Hi-Five Award for my exceptional contributions during my tenure at Food Lion LLC.
Timeline
Sales Associate
7-Eleven
02.2026 - Current
Office Assistant
Food Lion LLC
09.2025 - Current
Cook
Sonic
05.2025 - 10.2025
Retail Sales Associate
Food Lion LLC
07.2021 - 12.2024
Crew Member
KFC
12.2018 - 02.2021
High School Diploma -
Anson High School