Ronnie Hammett
Salisbury
Summary
Experienced store manager whose career with a Fortune 500 retailer has been distinguished by awards, goal-surpassing performance to plan, and multiple managed projects. Responsible for driving customer service, store standards and the systems, tools and processes supporting operational departments. This includes adhering to and promoting Front End, Inventory Management, Receiving and Back Office standards. Responsible for ensuring the safety of our associates and customers and general leadership of associates in all operational departments. Ensuring that direct reports are educated on processes, behaviors and expectations for meeting customer needs.
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
18
18
years of professional experience
Work History
Store Manager
Lidl
10.2019 - Current
- Managing the performance and well-being of the store and all its team members, totaling a workforce of 60 employees based on store volume.
- Ensure and provide excellent customer service throughout the store and be the lead point of contact for all customer needs.
- Monitor and drive continuous improvement of store Key Performance Indicators (KPIs).
- Recruit, train, and develop your team.
- Provide hands-on support for all operational tasks, including cash management, working stock, cleaning, and other essential store functions.
- Ensure a safe, positive, and productive working environment for all store employees based on company and legal policies and procedures.
ASM/Pro Sales and Building Materials
Lowes
01.2019 - 10.2019
- Managing a retail environment of $40 million annually or more which included a workforce of over 150 employees.
- Responsible for all in-aisle associates, merchandising standards and the systems, tools and processes supporting in-aisle selling for all departments.
- Drive a culture of servant leadership by teaching and training with positive motivation and inspiration.
- Drive a customer service culture, focusing on in-stock and the store appearance.
- Drive shelf availability by executing In-Stock 1-2-3 and reinforcing Front End and Back End processes.
- Drive convenience by ensuring your store adheres to Store Appearance standards.
Operations Manager
Marshalls
07.2018 - 01.2019
- Managing a retail environment of $11 million annually or more which included a workforce of over 50 employees.
- Responsible for all in-aisle associates, merchandising standards and the systems, tools and processes supporting in-aisle selling for all departments.
- Develop creative plans to increase store sales.
- Oversee and monitor loss prevention and operational programs.
- Ensure every customer has a positive shopping experience.
- Hire, train, supervise and develop a large team of hourly Associates.
- Manage the daily activity of the sales floor, backroom, front end and cash office.
General Store Manager
Sears
11.2017 - 07.2018
- Managing a retail environment of $15 million annually or more which included a workforce of over 50 employees.
- Responsible for all in-aisle associates, merchandising standards and the systems, tools and processes supporting in-aisle selling for all departments.
Operations Manager
Home Depot
06.2016 - 10.2017
- Managing a retail environment of $40 million annually or more which included a workforce of over 150 employees.
- Responsible for all in-aisle associates, merchandising standards and the systems, tools and processes supporting in-aisle selling for all departments.
- Drive a culture of servant leadership by teaching and training with positive motivation and inspiration.
- Drive a customer service culture, focusing on in-stock and the store appearance.
- Drive shelf availability by executing In-Stock 1-2-3 and reinforcing Front End and Back End processes.
- Drive convenience by ensuring your store adheres to Store Appearance standards.
Specialty Manager
Home Depot
06.2014 - 06.2016
- Managing a retail environment of $40 million annually or more which included a workforce of over 150 employees.
- Responsible for all in-aisle associates, merchandising standards and the systems, tools and processes supporting in-aisle selling for all departments.
- Drive a culture of servant leadership by teaching and training with positive motivation and inspiration.
- Drive a customer service culture, focusing on in-stock and the store appearance.
- Drive shelf availability by executing In-Stock 1-2-3 and reinforcing Front End and Back End processes.
- Drive convenience by ensuring your store adheres to Store Appearance standards.
Merchandising Manager
Home Depot
06.2010 - 06.2014
- Managing a retail environment of $40 million annually or more which included a workforce of over 150 employees.
- Responsible for all in-aisle associates, merchandising standards and the systems, tools and processes supporting in-aisle selling for all departments.
- Drive a culture of servant leadership by teaching and training with positive motivation and inspiration.
- Drive a customer service culture, focusing on in-stock and the store appearance.
- Drive shelf availability by executing In-Stock 1-2-3 and reinforcing Front End and Back End processes.
- Drive convenience by ensuring your store adheres to Store Appearance standards.
Pro Sales Manager
Home Depot
06.2008 - 06.2010
- Independently manage all sales, customer service, financial reporting, purchasing, inventory control and staffing functions for department.
- Instrumental in supporting the company’s rapid growth and expansion, including a 43% increase in revenues and profitability in the last year.
- Motivated, coached, trained, and developed associates.
- Drive incremental sales growth of assigned customers.
- Anticipate customer needs, build strong relationships with outside sales customers, and consistently exceed customer expectations.
Education
Bachelor of Arts - Business Administration
University of Phoenix
Skills
- Vendor Management
- Inventory Management
- Inventory management
- Visual merchandising
- Staff recruitment
- Cash management
- Loss prevention
- Customer relationship management
Timeline
Store Manager
Lidl
10.2019 - Current
ASM/Pro Sales and Building Materials
Lowes
01.2019 - 10.2019
Operations Manager
Marshalls
07.2018 - 01.2019
General Store Manager
Sears
11.2017 - 07.2018
Operations Manager
Home Depot
06.2016 - 10.2017
Specialty Manager
Home Depot
06.2014 - 06.2016
Merchandising Manager
Home Depot
06.2010 - 06.2014
Pro Sales Manager
Home Depot
06.2008 - 06.2010
Bachelor of Arts - Business Administration
University of Phoenix