Ronni LaBosco
Huntersville
Summary
Dedicated and compassionate customer service professional with experience in the healthcare industry. Proven ability to effectively communicate with patients, addressing inquiries and resolving concerns with empathy and efficiency. Strong background in managing administrative tasks, scheduling appointments, and ensuring compliance with healthcare regulations. Committed to enhancing patient satisfaction and fostering a positive experience within fast-paced environments. Skilled in using healthcare software systems and maintaining confidentiality in all interactions.
Overview
10
10
years of professional experience
Work History
Optical Manager
Spectrum Eyecare Optometry
03.2018 - Current
- Staff Management: Oversee the hiring, training, and performance evaluation of optical staff, ensuring a high level of customer service
- Inventory Management: Manage inventory levels of eye wear and optical products, placing orders as necessary to maintain stock
- Sales and Marketing: Develop and implement strategies to increase sales and promote optical services, including marketing campaigns and promotions
- Customer Service: Address customer inquiries and concerns, providing solutions and ensuring a positive experience
- Financial Management: Oversee budgeting, financial reporting, and sales analysis to ensure profitability and financial health of the optical department
- Quality Control: Ensure all optical products meet quality standards and comply with health regulations
- Collaboration with Healthcare Professionals: Work closely with optometrists to coordinate patient care and enhance service delivery
- Technology Oversight: Manage optical equipment and software systems for accurate prescriptions and inventory tracking
- Training and Development: Provide ongoing training for staff on new products, technologies, and customer service techniques
- Policy Implementation: Develop and enforce operational policies and procedures to ensure compliance with legal and ethical standards
- Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
Lead Optician
Spectrum Eye Care
03.2018 - Current
- Patient Consultation: Meet with patients to discuss their eye wear needs, preferences, and lifestyle to recommend suitable products
- Eyewear Fitting: Take precise measurements of patients' faces to ensure proper fitting of eyeglasses and contact lenses
- Lens Selection: Assist patients in choosing lens types, coatings, and frames based on their prescriptions and personal style
- Frame Adjustments: Make necessary adjustments to eyeglass frames for comfort and proper fit
- Dispensing Eyewear: Prepare and dispense eyeglasses and contact lenses according to the prescribed specifications
- Technical Support: Operate and maintain optical equipment used for measurements and adjustments
- Insurance Coordination: Assist patients with insurance claims and verify benefits related to eye wear purchases
- Patient Education: Educate patients on eye health, eye wear care, and the importance of regular eye exams
- Inventory Management: Help manage inventory levels of frames and lenses, including ordering and restocking as needed
- Customer Service: Provide excellent customer service by addressing inquiries, resolving issues, and ensuring patient satisfaction
- Regulatory Compliance: Ensure adherence to relevant regulations and standards in optical dispensing
Lab Technician
Visionworks
07.2015 - 08.2017
- Lens Fabrication: Cut, grind, and polish lenses according to specifications from prescriptions
- Frame Preparation: Prepare and modify frames to fit the lenses, including adjusting bridge and temple lengths
- Quality Control: Inspect lenses and finished eye wear for accuracy, quality, and adherence to specifications
- Equipment Operation: Operate and maintain laboratory equipment, such as edgers, lens grinders, and polishers
- Order Management: Process incoming orders, ensuring all necessary details and specifications are accurately recorded
- Troubleshooting: Identify and resolve issues related to lens production and equipment malfunctions
- Maintenance: Perform routine maintenance on lab equipment to ensure optimal performance and safety
- Collaboration: Work closely with opticians and optometrists to meet production timelines and ensure quality service
- Safety Compliance: Adhere to safety protocols and maintain a clean and organized work environment
- Documentation: Maintain accurate records of production processes and inventory levels
Education
High School Diploma -
Oceanside High School
Oceanside, NY06-2004
Skills
- Sales
- Excellent communication
- Problem-solving
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Computer proficiency
- MS office
- Administrative functions
- Inventory management
- Record keeping
Timeline
Optical Manager
Spectrum Eyecare Optometry
03.2018 - Current
Lead Optician
Spectrum Eye Care
03.2018 - Current
Lab Technician
Visionworks
07.2015 - 08.2017
High School Diploma -
Oceanside High School
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