Summary
Overview
Work History
Education
Skills
Additional Work History
Certification
References
Timeline
Generic

Ronda Reed

Durham

Summary

Dynamic professional with a strong background in patient-focused care and customer service, honed at Chapel Hill Pediatrics. Proven expertise in patient scheduling and clinical documentation, complemented by exceptional relationship management skills. Committed to enhancing client engagement and optimizing operational efficiency in fast-paced environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Chapel Hill Pediatrics
Chapel Hill
11.2022 - 03.2023
  • Answered phones, greeted guests, checked in patients, maintaining a welcoming environment
  • Managed document-related tasks, including copying, scanning, and record-keeping
  • Coordinated and scheduled appointments efficiently, optimizing client engagement

Medical Assisting & Administrative Intern

Palladium Primary Care
Greensboro
08.2022 - 10.2022
  • Managed patient scheduling for immigration and primary care appointments.
  • Administered injections and maintained vaccine records.
  • Handled billing for overdue balances, including payment collection and insurance processing.
  • Conducted Medicare Questionnaires to update client information.
  • Prepared examination rooms for Pap Smear, performed CBG tests for diabetic patients, and ensured accurate immigration paperwork documentation while facilitating patient referrals to essential resources.

Customer Service Representative

Teleperformance
Remote
08.2021 - 05.2022
  • Facilitated exceptional customer service to guarantee customer satisfaction.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed positive relationships with customers through friendly interactions.

Customer Service Representative

FieldWorks, LLC
Durham
10.2020 - 11.2020
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed positive relationships with customers through friendly interactions.
  • Updated databases with new and modified customer data.

Group Home Manager Sub

Durham County Community Living Program
Durham
05.2017 - 03.2020
  • Maintained accurate records of patient care, progress, and concerns, ensuring comprehensive documentation
  • Attended to the physical, emotional, and developmental needs of patients while assisting with personal care and mobility requirements
  • Collected vital client information, including medical history, drug history, complaints, and allergies
  • Prepared nutritious meals and snacks and facilitated medical appointments, contributing to the overall well-being and independence of clients with IDD and various disabilities

Hab-Tech/Paraprofessional

Rainbow 66 Storehouse
Durham
12.2015 - 03.2020
  • Performed clerical duties, such as word processing, data entry, answering phones and filing
  • Obtained household supplies and completed daily errands
  • Cared for clients with diagnoses such as IDD, Mild and Moderate disabilities
  • Performed direct patient care aimed at increasing comfort, psych, social and spiritual well-being by helping with personal hygiene, physical comfort, nutrition, elimination, and rehabilitation and safety.
  • Educated staff on state and federal systems that safely met residents' need
  • Developed and achieved financial and growth goals

Sales Associate

Rack Room Shoes
Durham
02.2012 - 04.2014
  • Greeted customers to determine wants or needs.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Maintained records related to sales for store management.
  • Processed credit card transactions quickly and securely.
  • Built and maintained relationships with peers and upper management to drive team success.

Education

Some College (No Degree) - Medical Assistant

Herzing University

Diploma -

Hillside New Tech High School
Durham, NC

Skills

  • Patient-focused care
  • Patient evaluation and intervention
  • Clinical procedures
  • Active listening
  • Relationship management
  • Microsoft Office proficiency
  • Patient scheduling
  • Client documentation
  • Clinical documentation
  • Medical billing
  • Record keeping
  • Customer service
  • Team collaboration
  • Multi-Line Phone Usage
  • Scheduling and calendar management
  • Document preparation
  • Customer assistance and interaction
  • Document control
  • Data entry

Additional Work History

  • Customer Service Representative, Teleperformance, Remote, 08/01/21, 05/01/22
  • Sales Associate, Rack Room Shoes, Durham, NC, 02/01/12, 04/01/14
  • Customer Service Representative, FieldWorks, LLC, Durham, NC, 10/01/20, 11/01/20

Certification

  • BLS Certification

References

References available upon request.

Timeline

Front Desk Receptionist

Chapel Hill Pediatrics
11.2022 - 03.2023

Medical Assisting & Administrative Intern

Palladium Primary Care
08.2022 - 10.2022

Customer Service Representative

Teleperformance
08.2021 - 05.2022

Customer Service Representative

FieldWorks, LLC
10.2020 - 11.2020

Group Home Manager Sub

Durham County Community Living Program
05.2017 - 03.2020

Hab-Tech/Paraprofessional

Rainbow 66 Storehouse
12.2015 - 03.2020

Sales Associate

Rack Room Shoes
02.2012 - 04.2014

Some College (No Degree) - Medical Assistant

Herzing University

Diploma -

Hillside New Tech High School

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Ronda Reed