RONASIA GAVIN
Fayetteville
Summary
Organized and dedicated Office Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
Carolina Treatment Center Of Fayetteville
07.2024 - 07.2025
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Performed monthly financial reporting and recorded payments to keep accounting system updated.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Registered and verified patient records before admission into clinic with most up-to-date information.
- Improved customer satisfaction by promptly addressing inquiries via phone, email, or in-person visits.
- Updated patient information and insurance details for accurate electronic medical records.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Head Cashier/Retail Sales Associate
Snipes USA
10.2020 - 12.2024
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Processed both cash and card purchases and returns.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
- Contributed to achieving store sales targets by suggesting additional purchases to customers, based on their needs and preferences.
- Managed cash drawer accuracy and security, minimizing discrepancies through meticulous cash handling and record-keeping.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Customer Service Representative/ Trainer
Walmart
06.2022 - 07.2024
- Developed customized training materials tailored to individual learning needs, ensuring a higher retention rate among trainees.
- Facilitated role-playing scenarios and group discussions to simulate real-life customer interactions, enhancing trainee preparedness for live service situations.
- Mentored underperforming employees, leading to improved performance and meeting company targets consistently.
- Established a positive learning environment by fostering open communication and encouraging team collaboration during training sessions.
- Promoted a culture of learning by sharing personal experiences from the field as well as insights from industry experts during training sessions.
- Collaborated with management to identify areas of improvement in customer service processes and implemented changes accordingly.
- Encouraged ongoing professional development among customer service representatives by providing access to relevant resources and learning opportunities within the organization.
- Analyzed performance metrics to identify skill gaps within the team, developing targeted training initiatives to address these areas effectively.
- Developed job-specific competencies and performance standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered prompt service to prioritize customer needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Identified and resolved discrepancies and errors in customer accounts.
- Established and maintained quality control standards.
Front Desk Receptionist
Highland House Rehabilitation & Healthcare
12.2020 - 04.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Routed incoming mail and messages to relevant personnel without delay.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
Merchandise Associate
TJ Maxx
06.2019 - 11.2020
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Developed visual merchandising plans and strategies to promote store offerings.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Assisted in the training and development of new associates, fostering a positive team environment.
- Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
- Boosted sales performance through effective merchandising strategies and visually appealing displays.
- Aided loss prevention efforts by adhering to company policies and accurately completing transactions at the point of sale system.
- Monitored store traffic and customer engagement to determine display effectiveness.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
Education
High School Diploma -
Westover High School
06-2020
Skills
- Technology Proficiency
- Written and Verbal Communication
- Time Management
- Database Entry
- Confidentiality
Certification
Safety-Care Specialist
Safety-Care Specialist
Safety-Care is a crisis prevention training program that uses behavioral technologies to teach functional alternatives to challenging behavior. The program is designed to create a positive and enriched physical and social environment.
Timeline
Office Administrative Assistant
Carolina Treatment Center Of Fayetteville
07.2024 - 07.2025
Customer Service Representative/ Trainer
Walmart
06.2022 - 07.2024
Front Desk Receptionist
Highland House Rehabilitation & Healthcare
12.2020 - 04.2022
Head Cashier/Retail Sales Associate
Snipes USA
10.2020 - 12.2024
Merchandise Associate
TJ Maxx
06.2019 - 11.2020
High School Diploma -
Westover High School
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