Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ronald Smith

Fayetteville

Summary

Dynamic operations leader with a proven track record at Waste Management, driving $50 million in annual revenue. Expert in regulatory compliance and team development, I foster strong customer relationships and implement data-driven strategies. My initiatives have enhanced efficiency and safety, achieving an 80% reduction in workplace incidents while maximizing profitability.

Overview

29
29
years of professional experience

Work History

Owner

Reliable Container Service, LLC
Fayetteville
09.2022 - 05.2024
  • Opened in September 2022, offering valet waste removal, commercial, residential, and industrial waste removal services, and expanding market reach.
  • Hired, trained, and managed a team of six employees, upholding high performance and operational efficiency, along with DOT compliance, OSHA compliance, and EH&S compliance.
  • Successfully generated $1 million in annual revenue, demonstrating strong sales and business development capabilities.
  • Built valuable and profitable relationships with large property management companies, business owners, and municipal customers, including a large school district, enhancing business growth.
  • Managed expenses efficiently to increase profitability, optimizing operational costs, and maximizing profit margins.

Senior District Manager

Waste Management
Fayetteville
10.2017 - 08.2022
  • Managed daily operations across multiple districts, achieving $50 million in annual revenue, and top-ranked performance for five years.
  • Supervised multiple districts with 10 direct reports and over 150 employees, overseeing 90 routes, and ensuring budget compliance.
  • Directed service delivery across hauling locations to enhance efficiency and customer satisfaction.
  • Ensured compliance with EH&S, OSHA, DOT regulations, and Clearinghouse standards at all locations.
  • Conducted weekly forecasting and yearly budgeting to maintain profit margins, EBIT, and EBITDA goals.
  • Collaborated on a market area team to uplift underperforming sites by improving safety, customer service, employee retention, and improving maintenance of equipment.
  • Participated in corporate natural disaster response team for hurricanes, floods, tornadoes, oil spills, and strikes.
  • Managed compliance with environmental regulations and safety standards throughout districts.
  • Implemented training programs for team leaders to improve operational effectiveness.
  • Analyzed performance metrics to identify areas for process improvement and resource allocation.
  • Collaborated with cross-functional teams to develop strategic initiatives for waste management services.
  • Fostered relationships with local government agencies to support community engagement efforts.
  • Recruited qualified candidates for open positions within the district by conducting interviews or utilizing external resources.
  • Evaluated employee performance against established goals and provided feedback as needed.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Provided leadership, mentoring, coaching, and training for store managers and their teams.
  • Worked with direct reports to develop and implement action plans, improving operating results.

Operations Manager

Waste Management
Fayetteville
07.2002 - 10.2018
  • Successfully managed over $25 million in annual revenue and supervised 75+ employees, delivering timely, professional, safe, and profitable customer service.
  • Oversaw daily operations of the fleet and employees, confirming compliance with all DOT regulations, OSHA compliance, and EH&S compliance, and consistently meeting customer expectations.
  • Implemented efficiency strategies that reduced route completion times by 10%, improving service reliability, and customer satisfaction.
  • Developed and enforced comprehensive safety protocols, resulting in an 80% reduction in workplace incidents, and verifying full compliance with regulatory standards.
  • Implemented process improvements to streamline waste management procedures.
  • Collaborated with local agencies to improve community waste management initiatives.
  • Trained staff on safety protocols and operational best practices.
  • Managed waste collection schedules to optimize resource allocation and efficiency.
  • Coordinated maintenance of equipment to minimize downtime and enhance performance.

Senior Route Manager

Waste Management
Fayetteville
07.1995 - 07.2002

Education

High School Diploma -

Fairmont High

Skills

  • Operational management and budgeting
  • Regulatory compliance and safety
  • Team leadership and development
  • Customer relationship management
  • Data analysis and performance tracking
  • Crisis and risk management
  • Project management and execution
  • Effective communication skills

Timeline

Owner

Reliable Container Service, LLC
09.2022 - 05.2024

Senior District Manager

Waste Management
10.2017 - 08.2022

Operations Manager

Waste Management
07.2002 - 10.2018

Senior Route Manager

Waste Management
07.1995 - 07.2002

High School Diploma -

Fairmont High

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