Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Ronald Sawyer

Nags Head

Summary

Dedicated professional with a proven track record at Caribbean Pools and Spas, excelling in pump maintenance and customer relationship building. Leveraged expertise in algae treatment and persuasive selling to enhance client satisfaction and retention. Demonstrated exceptional teamwork and problem-solving abilities, contributing to a positive and efficient work environment.

Overview

2013
2013
years of professional experience

Work History

Pool Technician

Caribbean Pools and Spas
  • Inspected pool equipment and verified proper functionality to maintain safety standards.
  • Ensured client retention with consistent delivery of high-quality pool maintenance services.
  • Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
  • Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.
  • Improved pool water quality by conducting regular chemical testing and adjusting treatment levels accordingly.

Sales Associate

Sears Hometown & Outlet Stores Inc.
12.2010 - 10.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Built relationships with customers to encourage repeat business.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Education

Camden County High School
Camden, NC
06.1994

Skills

  • Backwashing filters
  • Valve replacement
  • Algae treatment
  • Pump maintenance

Additional Information

I served 4 yrs in US Coast Guard. I was in charge of 15 people who maintained the outside of the ship and directed them as we were in charge of setting up the channels for all the inlets and bays from Charleston to Washington DC. And received several citations for going above and beyond and for my consistency of my performance

Timeline

Sales Associate

Sears Hometown & Outlet Stores Inc.
12.2010 - 10.2012

Pool Technician

Caribbean Pools and Spas

Camden County High School

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Ronald Sawyer