Ronald Santos Castellanos
Winton
Summary
Dynamic and dependable professional with a strong work ethic, experienced in towing operations at Parkway Towing. Proven ability to enhance customer satisfaction through exceptional service and effective problem-solving. Skilled in GPS navigation and vehicle recovery, while maintaining a focus on safety and teamwork in high-pressure environments.
Professional driver prepared to deliver exceptional towing and roadside assistance services. Extensive background in vehicle recovery and roadside safety, consistently ensuring safe transportation of vehicles. Known for strong team collaboration and commitment to achieving best results under varying circumstances.
Hardworking Transportation professional with superior record of towing cars, vans, and trucks of all sizes using different hauling vehicles. Knowledgeable about roadside assistance procedures and experienced in working with law enforcement professionals.
Overview
10
10
years of professional experience
Work History
Tow Truck Driver
Parkway Towing
03.2024 - Current
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
- Answered roadside assistance calls for tows and other vehicle support.
- Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.
- Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
- Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
- Assisted in training new tow truck drivers, sharing best practices for safe operations and efficient service delivery.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean and organized tow truck, ensuring optimal functionality for emergency situations.
- Reduced accident rates with careful driving and adherence to safety guidelines during towing procedures.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Heavy Equipment Operator
Omni Source Metals
12.2022 - 11.2023
- Operated range of heavy equipment on regular basis with advanced skill.
- Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
- Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
- Demonstrated versatility in skillset by operating multiple types of heavy machinery to accommodate project needs.
- Ensured timely project completion with efficient execution of excavation, grading, and site preparation tasks.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Operated machining equipment safely with team of operators.
- Contributed to a positive work environment through effective teamwork, communication, and adherence to safety protocols.
- Enhanced worksite safety by conducting thorough equipment inspections and routine maintenance.
Delivery Driver
Lowes Home Improvment
02.2021 - 11.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
EROSION CONTROL
Central Carolina Seeding
03.2015 - 01.2021
- Successfully completed numerous erosion control projects, stabilizing soil surfaces through the use of barriers, mulches, or vegetation establishment techniques.
- Implemented erosion control measures on sloped properties to protect structures and preserve landscapes from potential damage.
- Assisted with erosion control by helping shape land and strategically use sod to prevent excess soil movement.
- Delivered talks on topics such as soil interpretations, erosion control measures, pest and invasive species control, wildlife habitat and forest management.
- Reduced environmental impact by implementing best practices for erosion control and spill prevention measures.
- Implemented erosion control measures to protect both the vineyard infrastructure and surrounding environment from damage due to runoff or heavy rainfall events.
- Operated forklift
- Operated straw blower truck.
Education
GED -
Brittain Academy
High Point, NC06-2024
Skills
- Strong work ethic
- Towing equipment operation
- Customer service
- Safe driving practices
- Roadside assistance
- Organization and planning
- Stress tolerance
- Patience and empathy
- Basic mechanical aptitude
- Safety management
- Vehicle lockdown
- Accident clearing
- Basic vehicle maintenance
- Forklift operation
- Assisting customers
- Safe driving
- Decision-making
- Attention to detail
- Dependable and cooperative
- Lockout kit
- Recovering vehicles
- Payment collection
- GPS mapping
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Bilingual both speaking and writing
- Hard worker
- Thinking about others
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Tow Truck Driver
Parkway Towing
03.2024 - Current
Heavy Equipment Operator
Omni Source Metals
12.2022 - 11.2023
Delivery Driver
Lowes Home Improvment
02.2021 - 11.2022
EROSION CONTROL
Central Carolina Seeding
03.2015 - 01.2021
GED -
Brittain Academy
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