RONALD CARTER
Wake Forest
Summary
Results-driven SaaS Implementation Specialist with over 10 years of experience in enterprise software solutions. Skilled in requirements discovery, solution design, and go-live execution, fostering adoption through training and change management. Expertise in project management and client support enhances operational efficiency and user experience. Strong analytical and problem-solving skills drive effective transformations of client needs into tailored software solutions.
Overview
14
14
years of professional experience
Work History
Senior Domain Expert
Mercor
01.2025 - Current
- Provided senior-level subject-matter review of scenarios, analyses, and recommendations, with attention to compliance considerations and alignment with industry best practices.
- Evaluated AI-generated models for accuracy using industry-based knowledge, ensuring alignment with sector standards and best practices.
- Developed AI content for Real Estate/Property Management sector, enhancing relevance and applicability for industry stakeholders.
- Contributed to real-world task creation by translating practical property management scenarios into structured evaluation tasks and reference-based prompts used for assessment.
- Created rubrics for graded assessments in Real Estate sector, ensuring clear evaluation criteria and consistency in grading.
Implementation Project Manager
Perdoceo Education
01.2023 - 12.2023
- Led end-to-end onboarding and implementation of a project management and learning workflow platform for university departments and academic teams.
- Facilitated requirements gathering and stakeholder consultations with faculty, instructional designers, and program administrators to align academic processes with system-based workflows.
- Developed and configured workflow templates, intake forms, and approval routing that streamlined curriculum development and instructional design projects for online learning initiatives.
- Conducted virtual and instructor-led training sessions while creating user documentation to enhance platform adoption and engagement among campus stakeholders.
Implementation Project Manager
Lytho
01.2021 - 12.2022
- Led multiple concurrent SaaS implementations for marketing and creative teams, managing engagements from project kickoff through successful go-live and adoption.
- Delivered implementations in an average of 70 days or less, exceeding internal benchmarks for time-to-value and customer onboarding.
- Partnered with customers to analyze and optimize creative operations workflows, utilizing platform features to enhance campaign intake, approvals, and project execution.
- Delivered post–go-live Tier 1 customer support and enablement, providing training and system configuration to promote user adoption and maximize value realization.
Implementation Project Manager/Team Lead
Medfusion
Cary
01.2012 - 12.2016
- Accelerated implementation timelines and go-live readiness by nearly 60% through continuous process optimization and standardized onboarding playbooks.
- Led enterprise health IT system configuration, client onboarding, and end-user training for SaaS solutions supporting provider organizations and clinical operations.
- Collaborated with Sales, Implementation, and Customer Success teams pre- and post-go-live to ensure successful execution of contractual deliverables and integration of clinical workflows.
- Facilitated workflow discovery sessions with clinical and administrative stakeholders to assess and optimize EHR/EMR processes, enhancing operational efficiency.
- Delivered synchronous, role-based training to multidisciplinary clinical staff (providers, front-office, and administrators) on the Medfusion patient engagement platform, including both end-user and system administration functionality.
- Achieved an average Net Promoter Score (NPS) of 9, indicating strong client satisfaction and high platform adoption.
Regional Property Manager/Training Manager
M. Shapiro Real Estate Group
01.2024 - Current
- Lead onboarding and training for new Community Managers and field staff.
- Create training guides and SOPs to standardize operational workflows.
- Managed operations across multi-site portfolio, coordinating specialty vendors and contractors to ensure timely project completion.
- Oversee service agreements, compliance documentation, and performance tracking.
- Delivered weekly operational reports and performance analyses to leadership, providing insights for informed decision-making.
- Applied structured project management to enhance service delivery and streamline operational processes.
Education
Master of School Administration -
UNC Chapel Hill
NCBachelor of Arts -
James Madison University
Skills
- SaaS deployment
- Project management
- Change management
- Process optimization
- Workflow analysis
- Operational reporting and analytics
- Program development
- Cross-functional collaboration
- Stakeholder communication
- Microsoft Office Suite
- Adult learning principles
Timeline
Senior Domain Expert
Mercor
01.2025 - Current
Regional Property Manager/Training Manager
M. Shapiro Real Estate Group
01.2024 - Current
Implementation Project Manager
Perdoceo Education
01.2023 - 12.2023
Implementation Project Manager
Lytho
01.2021 - 12.2022
Implementation Project Manager/Team Lead
Medfusion
01.2012 - 12.2016
Master of School Administration -
UNC Chapel Hill
Bachelor of Arts -
James Madison University