Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ronald Adams

Thomasville,NC

Summary

Professional with strong background in customer service and sales, prepared for role in ticketing and event management. Known for fostering collaboration and delivering results under dynamic conditions. Skilled in managing transactions, handling customer inquiries, and utilizing ticketing software. Reliable, adaptable, and focused on enhancing customer satisfaction and team performance. Offering strong organizational and communication skills, with background in customer service and administrative tasks, eager to learn and grow in dynamic environment. Brings foundational understanding of ticketing systems and cash handling, paired with ability to quickly adapt to new technologies. Ready to use and develop problem-solving and customer service skills in Guest Services role. Offering strong organizational and communication skills, with background in customer service and administrative tasks, eager to learn and grow in dynamic environment. Brings foundational understanding of ticketing systems and cash handling, paired with ability to quickly adapt to new technologies. Ready to use and develop problem-solving and customer service skills in Guest Services/Usher role. Developed skills in customer service and cash handling within high-volume entertainment environment, seeking to transition into new field. Demonstrates adaptability, effective communication, and strong organizational abilities, ensuring efficient operations and positive customer interactions. Ready to leverage these transferrable skills in new and challenging role.

Overview

2023
2023
years of professional experience

Work History

Box Office Agent/Internet Sales Agent/Event Usher

The Alabama Theatre
01.2021 - 01.2023
  • Streamlined ticket purchasing process for patrons through effective communication of showtimes, pricing options, and seating availability.
  • Provided exceptional customer service during high-traffic periods such as opening weekends or holiday seasons while remaining calm under pressure.
  • Assisted in training new box office agents on ticketing systems, policies, and procedures for efficient operations.
  • Participated in promotional events for upcoming films or special screenings by distributing marketing materials at the box office counter.
  • Managed cash transactions accurately, ensuring timely deposits and accurate daily reconciliation reports.
  • Utilized computerized ticketing system proficiently, expediting transactions for smoother customer experiences.
  • Resolved customer complaints and concerns promptly, maintaining positive relationships with patrons and fostering repeat business.
  • Supported management with administrative tasks such as inventory management, data entry, or scheduling when needed.

IT/Telecommunications Specialist

Valspar Corp (Axalta)
09.1970 - 01.2010
  • Cost Accounting
  • Customer Service Manager
  • IT/Telecommunications Manager
  • Programmer
  • Oversaw successful installation projects, ensuring timely completion within budget constraints while meeting client specifications.
  • Prepared purchase requisitions to obtain networking and telecommunications equipment, computer hardware and software and test equipment.
  • Managed vendor relations effectively, negotiating favorable contract terms and strengthening partnerships for future collaborations.

Operations Manager

Cahoo Industries (Closed 2008)
07.2005 - 09.2008
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Usher/Guest Service Representative

Greensboro Coliseum Complex
  • Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Worked with other staff members to facilitate smooth flow of operations.
  • Directed ticket holders to seats and facility locations.
  • Provided friendly and courteous customer service to all guests at events to enhance satisfaction.

Electronics Sales Associate

Sears Department Store
  • Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
  • Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
  • Applied knowledge of electronics products to educate prospects and customers.
  • Served as a reliable resource for colleagues seeking assistance with challenging client inquiries or complex technical issues related to electronics products and services.

Education

Some College (No Degree) -

University of North Carolina At Chapel Hill
Chapel Hill, NC

Skills

  • Patience and empathy
  • Reliability and punctuality
  • Ticket sales management
  • Professionalism and courtesy
  • Flexible schedule

Timeline

Box Office Agent/Internet Sales Agent/Event Usher

The Alabama Theatre
01.2021 - 01.2023

Operations Manager

Cahoo Industries (Closed 2008)
07.2005 - 09.2008

IT/Telecommunications Specialist

Valspar Corp (Axalta)
09.1970 - 01.2010

Some College (No Degree) -

University of North Carolina At Chapel Hill

Usher/Guest Service Representative

Greensboro Coliseum Complex

Electronics Sales Associate

Sears Department Store
Ronald Adams