Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ronak Surti

Raleigh

Summary

Sales professional with proven track record in driving revenue and enhancing customer relationships. Skilled in coordinating sales activities, managing client accounts, and supporting sales teams to achieve targets. Known for strong teamwork, adaptability, and delivering consistent results in dynamic environments. Expertise includes CRM software, sales reporting, and problem-solving with a broad range in technical skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sales Coordinator

Thomas Concrete
04.2024 - Current
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Streamlined sales processes for improved efficiency and customer satisfaction.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.

Sales Support Specialist

Toshiba Global Commerce Solutions
07.2018 - 12.2022
  • Provide proposal, SOW and Contractual advice and support for net new and renewal opportunities. Quarterback the proposal and special bid process, including evaluating the best operational support plan especially for nonstandard opportunities.
  • Determine and ensure appropriate approvals (delegated discounts, special bid pricing, Contracts and Negotiations etc.) are obtained. Create and submit appropriate forms including but not limited to: Price Approvals, Configurations, Item Master updates, RFQs, CMR updates, Maintenance Assurance Reviews, Customer Research. Create and assist with customer deliverable documents including Statements of Work, Schedule of Services, PCRs and Quotations etc.
  • Update appropriate databases, tools and applications supporting our contracts and proposal process. Load inventory in the Oracle maintenance entitlement/billing module (OKS) and update inventory in Oracle Install Base.
  • Provide advice and interpret the best invoice presentation set-up to match customer requirements.
  • Update OKS contract and appropriate billing schedule per customer agreement.
  • Calculate delegated pricing and create quotes in Oracle. Receive, validate and process Business Partners new onboarding requests.
  • Prepare new contracts for TGCS BP and perform all onboarding activities for new BPs (including obtaining Business Partner signature, new CMR creation request, complete partner profile in partner management).

Operations Manager

Cj's Food Store
07.2017 - 07.2018
  • Provided computer technician support and professionally handled their technical IT matters/problems in real time that included, but was not limited to PC and peripheral installation and troubleshooting; software installation and troubleshooting; basic telecommunications troubleshooting; audio/visual systems troubleshooting; and problem resolution.
  • Built database to keep accurate report of store inventory; proficiently utilizing Microsoft Excel and Microsoft Access software, prepared and submitted inventory listings and reports to the store owner/ manager on a weekly/monthly/quarterly basis.
  • Maintained excellent relationships with suppliers and customers.
  • I courteously obtained and/received merchandise, totalled bill, accepted payment, and made change for customers utilizing a cash register or calculator to determine bill.
  • Meticulously balanced currency, coins, and checks in cash drawers at the end of each shift; accurately calculated daily transactions using calculators; received checks and cash for deposit; verified amounts, and double-checked accuracy of deposit slips; identified and reported overages/shortages in all the cash registers.
  • Effectively handled large sums of monies for promotional cash pay-outs, such as lottery ticket pay-outs and accounts receivables; zero discrepancies.
  • Provided world class customer services by acknowledging the patrons, identifying their shopping needs, assisting with their purchasing decisions, locating merchandise, resolving issues and concerns, and promoting the store's products and services.
  • Outstanding communicator and facilitator. Effectively conducted on-the-job training to new staff.

General Manager

Howard Johnson
07.2016 - 06.2017
  • Provided strict, day-to-day oversight and overall management of the $1.5 million, 60-room hotel; directed the management of the front office, housekeeping, engineering, night audit, and hotel security; achieved optimum performance, profitability, and 100% guest satisfaction; profit and loss management achieved profitability through revenue growth and cost control.
  • Recruited for employees, resolved customer complaints, ensured safety standards are enforced, assessed guest satisfaction through surveys, and developed marketing strategies; improved hotel rating on Internet sites by implementing new strategies and improving customer service.
  • Directly supervise and provide training to a team of 15 employees and 3 managers; provide performance counseling and evaluate staff members on their performance; developed strong working policies, procedures, and applications to maximize efficiency; managed work scheduling and employee training operations.
  • Provided strict oversight of the inventory and ordering of food, equipment, and supplies, as well as arrange for the routine maintenance and upkeep of the hotel, its equipment, and facilities.
  • Oversee the receipt of deliveries and accurately check the contents against order records; properly planned for routine services or deliveries, such as linen services.

Systems Test Technician

Dell EMC
07.2016 - 06.2017
  • Accurately installed and configured hardware and software components to meet specific requirements of Dell testing; tested hard drives, troubleshoot errors, and worked diligently with cross-functional teams to successfully resolve a variety of technical issues.
  • Accurately interpreted/evaluated test results and provided viable recommendations to the engineering, operations, and programming staff based on the hardware characteristics of equipment; replaced hardware and software in faulty devices.
  • Assisted in integrating new and improved techniques for running test executions.
  • Effectively trained other junior technicians on specific testing equipment to maintain qualified personnel to operate test equipment.
  • Used SAP to manage and track the inventory and operations of the plant.

Education

Business Education

East Carolina University
Greenville, NC
12-2017

Skills

  • Goals and performance
  • Customer communication
  • Power BI
  • Sales reporting
  • CRM proficiency
  • Customer support

Certification

  • SCRUM Fundamentals Certifications - SCRUM Board
  • Six Sigma Yellow Belt
  • Programming Foundations - Software Testing and QA
  • Learning JIRA
  • SDLC

Languages

English
Native or Bilingual
Gujarati
Native or Bilingual
Hindi
Full Professional

Timeline

Sales Coordinator

Thomas Concrete
04.2024 - Current

Sales Support Specialist

Toshiba Global Commerce Solutions
07.2018 - 12.2022

Operations Manager

Cj's Food Store
07.2017 - 07.2018

General Manager

Howard Johnson
07.2016 - 06.2017

Systems Test Technician

Dell EMC
07.2016 - 06.2017

Business Education

East Carolina University

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Ronak Surti