Ron Davis
Charter Spectrum
Charlotte
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Retention Specialist - Mentor
Charter Spectrum
01.2023 - Current
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Delivered exceptional service standards, resolving issues promptly and maintaining open lines of communication with clients.
- Implemented and executed onboarding and orientation programs for new employees.
- Supported agents in improving service standards for optimized customer satisfaction.
Owner/Manager Vitruvian Medical Inc.
9301 Monroe Road Ste I
08.2005 - 12.2022
- Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers
- Devised processes to boost long-term business success and increase profit levels 50%.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
General Manager and Sales Executive
Worldwide Medical Inc
08.1994 - 08.2005
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Maintained extensive knowledge of company products and services.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
Education
Bachelor of Arts - Business Economics
University of North Carolina At Charlotte
Charlotte, NCAssociate of Arts - Marketing
Central Piedmont Community College
Charlotte, NCSkills
Coaching and mentoring
Relationship building
Team development
Goal Setting
Decisive
Business development and planning
Verbal and written communication
Timeline
Retention Specialist - Mentor
Charter Spectrum
01.2023 - Current
Owner/Manager Vitruvian Medical Inc.
9301 Monroe Road Ste I
08.2005 - 12.2022
General Manager and Sales Executive
Worldwide Medical Inc
08.1994 - 08.2005
Bachelor of Arts - Business Economics
University of North Carolina At Charlotte
Associate of Arts - Marketing
Central Piedmont Community College