Summary
Overview
Work History
Education
Skills
Timeline
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Ron Davis

Charter Spectrum
Charlotte

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

30
30
years of professional experience

Work History

Retention Specialist - Mentor

Charter Spectrum
01.2023 - Current
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Delivered exceptional service standards, resolving issues promptly and maintaining open lines of communication with clients.
  • Implemented and executed onboarding and orientation programs for new employees.
  • Supported agents in improving service standards for optimized customer satisfaction.

Owner/Manager Vitruvian Medical Inc.

9301 Monroe Road Ste I
08.2005 - 12.2022
  • Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers
  • Devised processes to boost long-term business success and increase profit levels 50%.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.

General Manager and Sales Executive

Worldwide Medical Inc
08.1994 - 08.2005
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
  • Maintained extensive knowledge of company products and services.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning

Education

Bachelor of Arts - Business Economics

University of North Carolina At Charlotte
Charlotte, NC

Associate of Arts - Marketing

Central Piedmont Community College
Charlotte, NC

Skills

    Coaching and mentoring

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Timeline

Retention Specialist - Mentor

Charter Spectrum
01.2023 - Current

Owner/Manager Vitruvian Medical Inc.

9301 Monroe Road Ste I
08.2005 - 12.2022

General Manager and Sales Executive

Worldwide Medical Inc
08.1994 - 08.2005

Bachelor of Arts - Business Economics

University of North Carolina At Charlotte

Associate of Arts - Marketing

Central Piedmont Community College

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Ron DavisCharter Spectrum