Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rodrigo Sosa-Parada

Greensboro

Summary

Highly skilled and bilingual professional with extensive experience in customer service, sales, and various operational roles. Known for excellent communication skills, strong leadership abilities, and a keen attention to detail. Proven track record of effectively managing teams, conducting outbound calling, performing data entry tasks, and providing exceptional customer support. Proficient in Microsoft Office, SAP ERP, and various other software tools. Seeking a position in a dynamic call center environment to leverage my skills in communication, customer service, and technical expertise.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Donor Support Technician

CSL Plasma
Winston-Salem
04.2025 - Current
  • Collected and processed donor blood samples according to safety protocols.
  • Operated plasma collection equipment and ensured proper maintenance procedures.
  • Educated donors on the donation process and answered their questions.

Assistant Manager / Sales Representative / Key Holder

Star Mobile LLC
Greensboro
01.2023 - 03.2025
  • Activate devices for customers, ensuring they are properly set up and ready for use.
  • Utilize MS Excel for inventory management and accurate data entry.
  • Conduct courtesy calls to follow up with customers and ensure satisfaction.
  • Handle billing entries and resolve any customer concerns regarding charges.

Machine Operator

Creative Snacks
High Point
06.2022 - 01.2023
  • Operated various machines including ovens and injection machines, ensuring production efficiency.
  • Collaborated with quality control to ensure products met company standards.

Forklift Operator

Lenovo
Whitsett
09.2021 - 05.2022
  • Operated sit-down forklift to unload pallets from trucks and move products throughout the warehouse.
  • Printed labels, wrapped pallets, and performed dimensional checks on products.
  • Assisted in inventory management and warehouse organization.

Spanish Interpreter

Kelly Services
Greensboro
03.2018 - 09.2021
  • Translated various documents from English to Spanish including employee benefits, onboarding documents and procedures.
  • Specialized in translating medical terminology and facilitating communication between employees and company.

Cashier/Stocker

Citgo
Greensboro
05.2015 - 02.2018
  • Managed stock and inventory, ensuring shelves were organized and properly stocked.
  • Assisted customers with purchases and provided excellent customer service.
  • Maintained a clean and safe work environment.

Education

Associate of Arts -

Alamance Community College
Graham, NC

Skills

  • Bilingual (English/Spanish)
  • Customer Service
  • Data Entry
  • Call Center Support
  • Outbound Calling
  • Sales & Upselling
  • Microsoft Office (Excel, Word, PowerPoint, Outlook)
  • SAP ERP
  • Forklift Operation
  • Pallet Jack Certification
  • Leadership & Team Management
  • Time Management
  • Communication Skills
  • Cash Handling
  • Retail Sales
  • Quality Control
  • Heavy Lifting
  • Animal Care & Handling
  • Inventory Management
  • Translation (Spanish/English)
  • Problem-Solving & Analytical Skills
  • Computer Skills (Windows, Google Docs)

Certification

  • Phlebotomy Certificate, 02/01/25, Present, Externship at LabCorp with over 100 hours completed.
  • Cardiac Monitor Technician, 06/01/24, Present, Skilled in reading arrhythmias from EKG strips, calculating heart rates, and analyzing EKG descriptions.
  • Pallet Jack Certification
  • Driver's License
  • BLS Certification

Timeline

Donor Support Technician

CSL Plasma
04.2025 - Current

Assistant Manager / Sales Representative / Key Holder

Star Mobile LLC
01.2023 - 03.2025

Machine Operator

Creative Snacks
06.2022 - 01.2023

Forklift Operator

Lenovo
09.2021 - 05.2022

Spanish Interpreter

Kelly Services
03.2018 - 09.2021

Cashier/Stocker

Citgo
05.2015 - 02.2018

Associate of Arts -

Alamance Community College

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Rodrigo Sosa-Parada