Summary
Overview
Work History
Education
Timeline
Generic

Rodrigo Restrepo

Charlotte

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Junior Administrator

SISA C.T.A
08.2009 - 07.2010
  • Manage the premises of Unidelca S.A. in its different aspects: personnel management, shift coordination, money custody, cash and cash control, inventory of supplies, opening and closing of premises, special events, customer service and attention.
  • Achievements: Increase in sales levels according to the budget from 40% to 68% at the Real Game El Tesoro location in a period of 3 months.
  • Decrease in expenses for supplies by 20%.
  • Database consolidation by type of client.

Administrator

Lito Products
02.2005 - 03.2009
  • Manage the company in all general aspects such as: Purchase of inputs for production, production supervision, inventory control of raw materials and manufactured products, logistics and transportation, sales control, administration of the economic resources of the microenterprise, contracting , payroll payment, coordination and shift rotation, etc., in addition, controlling the performance of all workers.
  • Achievements: Training of sales and production personnel in their areas.
  • Maintenance and optimal inventory rotation.
  • Creation of sales routes.
  • Transportation logistics coordination.
  • Financial consolidation of the family microenterprise.

Regional Administrative Head

CONFITECOL
09.2003 - 01.2005
  • Hiring and control of personnel, control of warehouses and inventories TaT and wholesalers, control and allocation of wholesale client portfolio, verification of cash flows, control and logistics of transportation of goods TaT and wholesalers, verification and control of the billing process TaT and wholesalers.
  • Achievements: Purification and updating of inventories.
  • Implementation of the WAP billing process.
  • Start of the ISO certification process.
  • Consolidation of sales routes
  • Decrease in non-performing loans by 50%.

Cashier Supervisor

Carrefour Hyper Market
07.2002 - 08.2003
  • Hiring and training Cashier and Packaging Assistants,
  • Setting up displays and opening the store, coordinating and assigning shifts for staff
  • Managing the cashier and central cashier operating system, being responsible for the operation of the area and being in charge of a group of 260 people.
  • Achievements: Opening of the Las Vegas store
  • Purification of the area's payroll to optimal service levels.

Customer Service Manager

Makro De Colombia
06.1999 - 04.2002
  • Planning, development and implementation of customer service, marketing, promotion and sales programs aimed at increasing purchase levels by professional buyers and final consumers at the San Juan Store.
  • In charge of a group of 50 people in the areas of customer service, checkout line, cash office (Cash Center), and recanvassing (Sales Program).
  • Achievements: Planning and implementation of continuous improvement programs to achieve better service and customer service.
  • Creation of motivational talks: Service Excellence and Service Quality.
  • Supervision and support for the development of exhibitions.
  • Special attention and service to institutional clients in coordination with Telemakro.
  • Visits to wholesale and retail distributors in order to increase the level of sales.
  • Commercial relationship with suppliers for the purchase, display and service of products.
  • Commercial relationship with different service centers to handle complaints.
  • Development of the Recanvassing program in the city of Medellín.
  • Implementation and Development of the Customer Activation program in the city of Medellín.
  • Cleaning and effectiveness of the database.
  • Regulation of daily cash flow in the store.
  • Increase in the level of service by the cashier area by 25%.
  • Planning and implementation of the Mystery Customer program at the San Juan Store.
  • Permanent audit of critical points in the cashier area.
  • Representative of FONMAKRO in the city of Medellín.

Education

Universidad Cooperativa De Colombia
Medellin, Colombia

Timeline

Junior Administrator

SISA C.T.A
08.2009 - 07.2010

Administrator

Lito Products
02.2005 - 03.2009

Regional Administrative Head

CONFITECOL
09.2003 - 01.2005

Cashier Supervisor

Carrefour Hyper Market
07.2002 - 08.2003

Customer Service Manager

Makro De Colombia
06.1999 - 04.2002

Universidad Cooperativa De Colombia

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Rodrigo Restrepo