RODNEY SELLERS

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.
• Analyzed service reports to identify areas of improvement.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Coordinated with other departments to maintain streamlined and productive workflow.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
• Implemented strategies to increase customer service satisfaction ratings.
• Monitored service staff performance and provided feedback for improvement.
• Implemented inventory management systems to reduce costs and increase efficiency in the service department.
• Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
• Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
• Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
• Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
• Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
• Optimized inventory management, reducing excess stock and improving parts availability for service tasks.
• Fostered culture of continuous improvement, encouraging staff to suggest and implement process enhancements.
• Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
• Established team priorities, maintained schedules and monitored performance.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

In this position I was responsible for inspecting and inventory of produce and poultry production