Rodlene Mulaji
Charlotte
Summary
4 years of Office 365, IT Helpdesk, Customer Service, Windows Migration, and Desktop Support Experience
Overview
10
10
years of professional experience
4044
4044
years of post-secondary education
Work History
Informatic concepts/Atriumhealth
03.2022 - Current
- Performed preventative maintenance troubleshooting and repair of general patient and non-patient care equipment/applications such as Epic, Cisco jabber, Halo, Haiku
- Assists in various projects involving department moves, equipment and software installations
- Assisted and documented routine maintenance in compliance with current policies and procedures
- Configured and imaging iOS device and install software
PC/Desktop Technician - Contract
Compucom/WellsFargo
09.2021 - 03.2022
- Repaired, tested, Reimage and clean PCs, laptop, monitors, printers, and other related hardware. (Primarily printers)
- Maintained, analyzed, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.
- Support functionality testing and end users
- Take down, box, move and set up/install on site, dismantle, box and ship outdated equipment
- Owned and executed technology implementation projects
- Ensured the integrity of all electronic data records by following company quality standards Requirements - Excellent problem-solving skills
- Ability to multitask efficiently and prioritize work
- Experience with asset management. Install, move, add, and change.Large IMAC events expected for client printer migration and PC refreshes
Windows 10 Administrator
TJ Maxx
01.2019 - 09.2021
- Received around 35 calls a day and Closed at least 75% of tickets using ServiceNow.
- Used TeamViewer for remote support.
- Onboarding and Off-boarding using Active Directory
- Managed company policies and Assigned folder permission using SharePoint admin console.
- Imaged, Re-imaged PCs and Laptops and Assigned Applications to employees using SCCM.
- Assigned O365 apps: PowerPoint, Excel, Word, Outlook, Access, SharePoint, Citrix, WebEx, Skype for Business and OneNote.
- Facilitate timely and impactful engagement of Application Compatibly technical resources to resolve application compatibility issues with Windows 10/Windows as a Service (WaaS).
- Experience in Office 365 suite of tools, including but not limited to Exchange, SharePoint Online, Groups, Teams, Yammer, and OneDrive application readiness activity.
- Collect, analyze, and communicate key application compatibly feedback to improve the Windows product and end to end.
IT Support Specialist - Contract
Super Tax Services
01.2017 - 12.2018
- Built, Tested, and Assisted with Windows 10 System Image creation prior and during Migration.
- Tested New ISO prior to and after creation to check installed and not installed applications, set policy, correct Organizational Unit, and more.
- Provided Office 365 support throughout the entire and after deployment such as Outlook, OneDrive, Skype for business, Teams issues.
- Proficient on Troubleshooting Office 365 products cited above and expert on resolving them in timely manner.
- Assigned O365 apps: PowerPoint, Excel, Word, Outlook, Access, SharePoint, Skype for Business and OneNote.
- Administered Outlook mail and services, Exchange on premise and online, and Hybrid.
- Troubleshot Outlook servers for mail syncing issues and files/folder recovery.
- Assigned temporary Admin right to users after migration to install needed software per company request.
- Experience in Office 365 suite of tools, including but not limited to Exchange, SharePoint Online, Groups, Teams, Yammer, Outlook, and OneDrive.
Desktop Support Specialist - Internship
Food Lion
01.2016 - 12.2016
- Support the installation, configuration, security, operation, and maintenance of servers, equipment, and software related to SharePoint infrastructure.
- Provided input during short-term Endpoint Support project/task planning efforts with team members.
- Participated in the deployment of new or upgraded images, software, and hardware for multiple endpoints.
- Configured and installed desktop PCs, peripheral equipment, laptops, and other mobile devices.
- Performed repairs to hardware, software, and peripheral equipment, following design or installation specifications.
- Submits or updates configuration items within management tools.
- Participated in the unit testing for new deployments or new components and remediates problems.
- Provided feedback on new software performance and testing.
- Participated with Level 2 issue assessment and resolutions of problems.
Education
Associate in Art - Computer Science
Central Piedmont Community College
Bachelor's in art - Computer Science, Information technology
University of North Carolina at Charlotte
Community Service
- Breast Cancer Awareness, 10/15, Present, Help raise money to help support all individuals and families with loved ones suffering with breast cancer
- Charlotte Rescue Mission, 11/17, Present, Help raise money and assist with cooking and serving for individuals going through a struggle but looking for a way out.
- Mount Carmel Church Media Team, 01/14, Present, Video and audio recording, Put together PowerPoint presentation to displayed on Sunday in order to share announcements with the congregation
- Charlotte Congolese Community, 12/13, Present, Help raise awareness and develop solutions on how to better support the families impacted by the civil war in the Democratic Republic of Congo
Languages
- French
- English
Timeline
Informatic concepts/Atriumhealth
03.2022 - Current
PC/Desktop Technician - Contract
Compucom/WellsFargo
09.2021 - 03.2022
Windows 10 Administrator
TJ Maxx
01.2019 - 09.2021
IT Support Specialist - Contract
Super Tax Services
01.2017 - 12.2018
Desktop Support Specialist - Internship
Food Lion
01.2016 - 12.2016
Associate in Art - Computer Science
Central Piedmont Community College
Bachelor's in art - Computer Science, Information technology
University of North Carolina at Charlotte