Rocio Rivera
Charlotte,NC
Summary
Collaborative coordinator eager to leverage knowledge in freight forwarding and logistics. Skilled in tracking shipments, managing customs documentation and working effectively with cross-functional teams. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Account Service Representative
Deufol | Siemens Distribution Center
08.2023 - Current
- Balanced up to 6 projects simultaneously, maintaining regular contact and professional relationships with each.
- Use SAP to pick material in the inventory of delivery notes for PCMs and GTs for different projects.
- Create paperwork for shipping,corroborate every shipment, and get labeled accordingly.
- Create the appropriate paperwork to ship HAZMAT.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Generated end-of-day reports covering shipments, productivity, and financial totals.
- Create quotes and Invoicing for building special crates to ship.
- Generate the reconciliation of shipments and inventory.
- Use
Au Pair / Professional Nanny
Au Pair Care
02.2018 - 08.2023
- Provided exceptional childcare services as a self-employed nanny, ensuring the safe, and development of children ranging from infants to school-age
- Managed household tasks, including transportation logistics, ensuring a seamless and well-organized daily routine
- Strong conflict resolution skills to address behavioral challenges, guiding children towards positive habits through consistent discipline and communication.
- I worked with 6 kids in total these years managing from simple tasks to an educational environment.
Customs Officer
Maritime Customs
09.2014 - 02.2018
- Managed accounts of logistics company expenses, optimized financial tracking and ensured accuracy in billing procedures
- Methodically inspected import and export papers and validated accurately printed barcodes to guarantee seamless tracking and identification of goods throughout the customs process
- Provided advice to travelers on entry requirements, taxes, duties, and restrictions on goods imported
- Enforced trade agreements by verifying that goods meet all applicable standards before allowing them into the country
- Developed expertise in identifying contraband items, using x-ray machines and other detection equipment.
Operations Manager/Customs Brokerage Support
Terracargo Logistica
01.2014 - 09.2014
- Verified that all imported merchandise was properly classified according to the Harmonized System code
- Generated reports on shipment progress, tracking numbers, and other relevant information as requested by customers or management
- Collaborated closely with customs agency to closely monitor the dispatch of goods, guaranteeing compliance with regulatory requirements.
Education
Bachelor of International Business Management -
UNIVERSIDAD VERACRUZANA, MEXICO
Veracruz , Mexico05.2013
Skills
- Third-Party Logistics (3PL)
- Time Management
- Inventory control
- Goods Classification
- Logistical Planning
- Customs Documents
- Customer Service
- E-Commerce
- Data Analysis
- Multitasking
- SAP
- Hazmat and international shipping
- International shipping
Certification
- Certified (Hazmat Transportation 49 CFR/IATA/IMDG, [DGI Training center] - Oct 23-Oct 25
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Account Service Representative
Deufol | Siemens Distribution Center
08.2023 - Current
Au Pair / Professional Nanny
Au Pair Care
02.2018 - 08.2023
Customs Officer
Maritime Customs
09.2014 - 02.2018
Operations Manager/Customs Brokerage Support
Terracargo Logistica
01.2014 - 09.2014
Bachelor of International Business Management -
UNIVERSIDAD VERACRUZANA, MEXICO
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