ROCHAK MANGAL

• Application manager and SME for Universal Case Load team which manages statewide caseloads for cash, health and food benefits processing.
• Leading the end-to-end application delivery including Dev, test and functional streams with a team size of 9 diverse resources.
• Overlooking delivery of key statewide caseloads management and SNAP payment accuracy initiatives and project management processes to ensure timely delivery of client solutions.
• AI enthusiast, leading the project level thread for bringing AI automations and efficiencies using Kero Automation.
• SME for complex SQL query tuning and improving system performance.
• Part of MDHHS strategic human centered design group performing in person agency office interviews, helping MDHHS design and plan critical enhancements and system changes, identify areas for operational improvement and efficiency.
• Performance, staffing and resource management.
• Identified operational inefficiencies in existing systems and processes, developed recommendations for improvement plans.
• Maintained relationships with clients through regular check-ins and follow-ups throughout the duration of engagements.

• Led the strategy development, planning and solutions design for SNAP Payment accuracy at national level to help state agencies prepare and respond to sweeping policy reforms and heightened financial accountability per H.R.1 legislation.
• Designed and stood up a comprehensive QC assessment tool within 3 weeks using Deloitte Ascend AI framework, worked with other national SME's for assessing current state of SNAP operations and suggested solutions for improving efficiency.
• Helped develop a $10 million+ pipeline for implementing solutions for operational efficiency improvement.

• Application manager and SME for delivery of Taking Early Action Matters (TEAM) Ohio-Salesforce Child welfare Intake management system.
• Leading the end-to-end application delivery including Dev, test and functional streams and a team size of 15+ diverse resources.
• Application manager for Ohio Child Welfare (TEAM Ohio) project overlooking delivery of over 13 sprints across 100+ system changes to production with a total project revenue of $14M+.
• Delivered a successful go-live and post-production hyper care period exit.
• Primary point of Contact to Ohio Department of Children and Youth and office of information services teams, helping them design and plan critical enhancements and system changes.
• Primary POC and liaison for salesforce product support to clients.
• Performance, staffing and resource management.
• Managed client relationships, ensuring satisfaction and fostering long-term partnerships.
• Developed internal processes and procedures related to client engagement management.

Application Manager overlooking the design and enhancements for child welfare system, interfaces, correspondence operations, production batch implementations and ensuring efficient system operations across 7 different applications under the LITE eco-system.

• Direct responsibility for LA Child Welfare (ACESS 2.0) project with a revenue of over $12M delivering over 50 enhancements and 200+ bugs to production.
• Primary point of Contact to Louisiana State Child Welfare team and Office of Technology Services and helping them plan critical enhancements and system changes advising them on efficient production operations.
• Technical SME driving crucial enhancements and system performance improvements for interfaces and correspondences.
• Managing the production batch schedule comprising of over 700 batches and ensuring accurate data processing in the system, other crucial production operations such as Build Management, Request for Change, Data integrity and updates.
• Performance, staffing and resource management.
• Led cross-functional teams to develop innovative consulting strategies for clients.
• Collaborated with clients to identify areas for operational improvement and efficiency.

• Technical lead for LA IE Interfaces and Correspondences.
• Participating in scrum ceremonies, providing design and technical inputs, effort estimations.
• Technical lead for application performance tuning and security enhancements.
• Government and Public Sector
• Mentored junior consultants on best practices and project management methodologies.
• Established strong working relationships with both internal teams as well as external vendors and clients.

• Application lead managing Child welfare system enhancements and production batch operations.
• Leading the staff augmentation bid and proposal efforts, working on efficient pricing models and staffing strategies.
• Functional lead for the LA Child Welfare (ACESS 2.0) Intake and Investigation, IE Interfaces and Correspondences application team participating in scrum ceremonies, providing design and technical inputs, effort estimations.
• Primary point of Contact to Louisiana State Office of Technology Services team and helping them run the production operations efficiently.
• Overlooking the production batch team with LA OTS, managed key responsibility of over 700 batches and ensuring accurate data processing in the system.
• Leading the LITE portion of Enterprise Architecture Upgrades and driving system enhancements across onshore and offshore teams.
• Government and Public Sector
• Collaborated with cross-functional teams to implement technology solutions for clients.
• Established strong working relationships with both internal teams as well as external vendors and clients.

Development and customization of Interfaces using Spring Batch and Java.

• Leading the technical and performance tuning team for the LITE.
• Performance tuning the SQL queries.
• Profiling Application pages for performance issues.

• Understanding the client requirements and transforming them into optimal designs.
• Enhancement and development of different modules of the RTS application.
• Modernization using Innowake.

• Development of Proof of concept for a Stocks Trade Reconciliation Application.

The project provides customized solutions to Telecom and Digital media clients world-wide for complex requirements related to revenue management and retail user experience.

• The Amdocs Billing product consists of 2 prepaid application modules: Replenishment Manager (RPL) & Voucher Manager (VM).
• Scrum Agile Application Development of Java based RPL and VM Modules.
• Participated in multiple Go live journeys across the unit for different clients worldwide.
• Client engagements at international locations (Malaysia, Philippines, Montenegro, and the United States).

• Java Developer.
• J2EE Application Development-Development and customization of XML based reporting and analytics modules.
• Worked as a WebLogic administrator managing project level deployments and Linux environments.
• Devised efficient solutions such as: Fully automated WebLogic domain setup using WLST, Oracle Database cloning.