Hi, I’m
Rocelle Z Zitter
Concord
Summary
Dynamic leader with proven expertise in customer service and problem-solving, honed at Walmart. Excelled in managing store operations and teams, significantly reducing customer complaints through effective solutions. Skilled in multitasking and fostering customer relations, ensuring high levels of satisfaction and loyalty.
Overview
9
years of professional experience
Work History
Acceptance Now/Acima
Store Manager
08.2021 - Current
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Walmart
Customer Service Manager
07.2015 - 06.2021
Job overview
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
CpccCharlotte, NC
Associate of Business Administration
06.2026
University Overview
- 3.5 GPA
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
Timeline
Store Manager
Acceptance Now/Acima
08.2021 - Current
Customer Service Manager
Walmart
07.2015 - 06.2021
Cpcc
Associate of Business Administration
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