Robin Thomas
Raleigh
Summary
Adept at enhancing operational efficiency and customer satisfaction, I leveraged skills in invoice processing and problem-solving at Bedroom Kandi to significantly reduce invoice discrepancies. My ability to collaborate effectively with teams and manage high-volume customer interactions has consistently driven positive outcomes, underscoring my commitment to excellence and attention to detail.
Overview
2023
2023
years of professional experience
Work History
Invoicing Specialist
Bedroom Kandi
- Enhanced operational efficiency by organizing and maintaining billing files in digital storage.
- Reduced invoice discrepancies by consistently monitoring accounts receivable and following up on outstanding balances.
- Coordinated closely with sales teams to resolve pricing discrepancies in invoices while adhering to company guidelines.
- Improved customer satisfaction with timely and accurate invoicing, addressing inquiries promptly and professionally.
- Negotiated favorable payment terms with vendors, enhancing cash flow management for the company.
Intake Specialist
IBM
07.2020 - 04.2022
Call Center Representative
Showing Time
02.2018 - 01.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Cake Decorator
Lowes
11.2016 - 12.2018
Cake Decorator
Food Lion
02.2013 - 07.2016
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Packaged and priced each product according to company pricing procedures.
- Managed material inventory and ordered new materials when needed.
Education
N/A -
Wake Technical Community College
Raleigh, NCSkills
- Payment tracking
- Accounts receivable
- Deadline oriented
- Invoice processing
- Cash flow management
- Dispute resolution
- Invoice generation
- Customer service
- Customer communication
- Security procedures
- Data entry
- Payment transactions
- Data inputting
- Data entry proficiency
- Account reconciliation
- Billing statement review
- Accuracy and precision
- Payment processing
- Collections processing
- Bookkeeping
- Financial recordkeeping
- Spreadsheet management
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Organizational skills
- Team collaboration
- Customer service support
Timeline
Intake Specialist
IBM
07.2020 - 04.2022
Call Center Representative
Showing Time
02.2018 - 01.2019
Cake Decorator
Lowes
11.2016 - 12.2018
Cake Decorator
Food Lion
02.2013 - 07.2016
Invoicing Specialist
Bedroom Kandi
N/A -
Wake Technical Community College
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