Robin Martin
Pinnacle
Summary
Accomplished Lead Case Manager at The Shepherds House, renowned for enhancing client service delivery through effective client advocacy and ethical practice. Successfully coordinated community resources, achieving a high rate of successful case outcomes. Expert in case documentation and progress monitoring, with a positive attitude and clear communication skills.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Lead Case Manager
The Shepherds House
04.2018 - Current
- Led case management team to enhance client service delivery and improve support outcomes.
- Coordinated with community resources to facilitate access to essential services for clients.
- Conducted regular assessments to monitor client progress and adjust strategies accordingly.
- Advocated for clients, ensuring their voices are heard in decision-making processes at all levels.
- Maintained strong relationships with clients, resulting in a high rate of successful case outcomes.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Provided leadership, guidance and support to staff members.
Owner/Operator
Rusty Rooster/Mayberry Escape Room
2009 - 2018
- Managed daily operations, ensuring efficient guest experiences and operational flow.
- Implemented marketing strategies to increase local engagement and drive customer traffic.
- Oversaw financial management, including budgeting, forecasting, and expense tracking.
- Designed escape room scenarios, focusing on customer enjoyment and immersive experiences.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Negotiated contracts with vendors to secure favorable terms for the business.
Education
Will Be Starting in The Spring - Medical Terminology And Medical Desk Accounting
Surry Community College
Dobson, NCGED -
Surry Community College
Dobson, NC05.1988
Skills
- Case documentation
- Client advocacy
- Ethical practice
- Progress monitoring
- Positive attitude
- Multitasking and organization
- Clear communication
- Active listening
- Data entry and analysis
Certification
Certified Peer Support Specialist
Certified Soar Representative
Timeline
Lead Case Manager
The Shepherds House
04.2018 - Current
Owner/Operator
Rusty Rooster/Mayberry Escape Room
2009 - 2018
Will Be Starting in The Spring - Medical Terminology And Medical Desk Accounting
Surry Community College
GED -
Surry Community College