Robin Manka
Kannapolis
Summary
Detail-oriented administrative and billing professional with expertise in accounts receivable and customer service. Successful in managing invoicing processes, resolving discrepancies, and enhancing customer satisfaction through effective communication and collaboration with cross-functional teams.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
The Hiller Companies
06.2025 - Current
- Supported customers in addressing service needs, enhancing overall satisfaction.
- Followed up with customers to identify additional needs, ensuring timely billing compliance.
- Communicated post-service to verify invoice accuracy and provide statements.
- Collaborated with SBS and collections team to resolve invoicing concerns, maintaining accurate billing information.
Accounts Receivable Coordinator
84 Lumber
05.2022 - 04.2025
- Collaborated with sales team and shipping to resolve discrepancies prior to invoicing, improving accuracy and customer relations.
- Invoiced high volume of lumber loads quickly and accurately, ensuring timely updates to inventory and contributing to goal achievement.
- Organized filing system for critical billing documents, facilitating easy access and supporting enhanced customer satisfaction.
Warehouse Receiving Clerk
Haskell's Hardware
02.2022 - 05.2022
- Documented and organized incoming shipments in warehouse management system to ensure accurate inventory tracking.
- Received and inspected incoming inventory for quality and accuracy.
- Coordinated with vendors to swiftly resolve delivery discrepancies, maintaining smooth operations.
Administrative Office Coordinator
Carter Lumber
05.2016 - 06.2019
- Coordinated office activities to enhance workflow across departments.
- Assisted managers and sales staff with administrative tasks to improve efficiency.
- Monitored payables and receivables for accuracy; partnered with accounting to address variances.
- Received, processed, and organized incoming shipments; collaborated with vendors to resolve invoice discrepancies.
- Sourced products, created accurate purchase orders for them and made sure deadlines were met for delivery.
Office Manager
Piedmont School of Music & Dance
07.2014 - 04.2016
- Coordinated daily office operations for two music and dance school locations, ensuring smooth functioning and support for staff and students.
- Streamlined communication among owners, staff, parents, and students to foster a collaborative and informed school environment.
- Managed student enrollment processes and handled monthly billings and collections to maintain accurate financial records.
Education
Secretarial Studies & Office Administration -
Rutledge Business College
Skills
- Accounts receivable
- Customer service and support
- Data management and entry
- Conflict resolution
- Communication skills
- Billing compliance
- Office coordination
Timeline
Customer Service Representative
The Hiller Companies
06.2025 - Current
Accounts Receivable Coordinator
84 Lumber
05.2022 - 04.2025
Warehouse Receiving Clerk
Haskell's Hardware
02.2022 - 05.2022
Administrative Office Coordinator
Carter Lumber
05.2016 - 06.2019
Office Manager
Piedmont School of Music & Dance
07.2014 - 04.2016
Secretarial Studies & Office Administration -
Rutledge Business College