Robin Bowling
Rocky Mount
Summary
Dedicated Customer Service Representative with a proven record in resolving customer issues and enhancing satisfaction. Known for strong problem-solving and communication skills, driving service improvements and team collaboration.
Overview
38
38
years of professional experience
Work History
Customer Service Representative
Eastern Petroleum Corporation
Nashville
01.2022 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Processed customer orders and maintained accurate records in the system.
- Collaborated with team members to improve service delivery and efficiency.
- Provided product information and recommendations to enhance customer satisfaction.
- Resolved escalated customer complaints with professionalism and empathy, ensuring customer satisfaction.
- Trained new staff on customer service protocols and company policies to enhance team performance.
- Conducted follow-ups to ensure customer needs were met effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
Customer Service Representative
Buddy Moore Builder and Realty
Rocky Mount
01.1988 - 07.2021
- Resolved customer complaints efficiently, ensuring satisfaction and retention.
- Assisted customers with inquiries and resolved issues promptly.
- Answered inquiries with accurate product and service information, enhancing customer experience.
- Provided product information and recommendations to enhance customer satisfaction.
- Processed customer orders and maintained accurate records in the system.
- Maintained detailed records of customer interactions, facilitating effective follow-up and issue resolution.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Associate of Arts -
Nash Community College
Rocky Mount, NC05-1998
Skills
- Customer relationship management
- Complaint resolution
- Service improvement
- Order processing
- Record maintenance
- Product knowledge
Work Preference
Work Type
Full TimeLocation Preference
On-SiteSalary Range
$45000/yr - $200000/yrTimeline
Customer Service Representative
Eastern Petroleum Corporation
01.2022 - Current
Customer Service Representative
Buddy Moore Builder and Realty
01.1988 - 07.2021
Associate of Arts -
Nash Community College