Robert Steffes

• Managed daily sales operations, supervising staff to enhance team performance.
• Trained team members on product features and effective sales techniques for improved engagement through Trade Pending, Call Revu, VAuto/Provision, and VinSolutions
• Coordinated inventory management, ensuring optimal stock levels to support sales activities with step 3 (trade appraisal) focus
• Mentored junior sales personnel, promoting skill development and success in roles.

• Generated innovative solutions to enhance team performance and outcomes.
• Collaborated with cross-functional teams to achieve organizational goals.
• Maintained current knowledge through continuing education and advanced training.
• Supported colleagues to foster a collaborative work environment.
• Exceeded customer satisfaction by implementing creative problem-solving strategies.
• Leveraged various software tools to optimize processes and improve performance.

Managed inventory for new and used vehicles effectively.

Hired, trained, and motivated staff to drive team success.

• Executed daily responsibilities with precision and efficiency.
• Introduced innovative ideas to enhance team performance and outcomes.
• Collaborated with diverse colleagues to achieve goals and resolve product-related issues.
• Engaged customers through effective interpersonal skills and proactive communication.
• Surpassed customer and employee satisfaction by devising creative problem-solving strategies.
• Partnered with Finance to accelerate handoff processes, resulting in higher PVR and improved management TOs.

• Supervised two sales teams comprising 7 to 12 personnel and 2 assistant sales managers.
• Directed training sessions on self-pencil and Alen Ram phone scripts for skill enhancement.
• Managed daily operations and staff schedules at a dynamic automotive dealership.
• Monitored appointment setting and call volume to maximize sales effectiveness.
• Enhanced client satisfaction and retention through coordinated customer service efforts.
• Effectively resolved customer complaints while upholding professional standards.
• Prioritized high-volume sales as a key performance metric.

• Executed inventory management, increasing car units from 28 to 185.
• Hired, trained, and motivated team members to enhance performance.
• Collaborated with one other manager to lead a smaller store team effectively.
• Introduced First Pencil desking tool to replace handwritten systems.

• Achieved profitability within three months, facilitating sale to Penske Auto.
• Covered desk and finance managers during absences to maintain operational continuity.
• Participated in a smaller store's transition, resulting in subsequent resale to AutoNation.

• Managed internet sales leads from initial contact to final sale, resolving customer issues efficiently.
• Developed and executed strategies that increased internet sales performance.
• Led training for internet teams to enhance operational effectiveness.

• Completed day-to-day duties accurately and efficiently.
• Identified needs of customers promptly and efficiently.
• Exceeded customer satisfaction by finding creative solutions to problems.

• Directed daily operations to enhance efficiency and productivity across all departments.
• Oversaw staff training programs to develop employee skills and competencies.
• Developed operational policies to streamline processes and increase compliance standards.
• Facilitated communication between upper management and frontline employees for effective collaboration.
• Negotiated contracts with vendors for goods or services needed by the organization.
• Monitored inventory levels, placing orders as necessary to maintain adequate supplies.

• Boosted automotive sales by strictly adhering to established guidelines.
• Engaged in face-to-face sales interactions to enhance customer relationships.
• Mastered 12-step Vantyl process for improved sales efficiency.
• Acquired expertise in 'car warrior' techniques to drive results.

• Managed high-volume phone reservations to optimize inventory distribution rates.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Recognized by management for providing exceptional customer service.