Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Sparks

Charlotte

Summary

Dynamic professional with a proven track record at Vanguard Group, excelling in customer service and technical troubleshooting. Recognized for enhancing client satisfaction through effective problem-solving and task prioritization. Adept at managing projects and inventory, driving operational efficiency while fostering a collaborative team environment.

Overview

6
6
years of professional experience

Work History

Client Service Excellence Center

Vanguard Group
Charlotte
03.2025 - Current
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Package Handler

FedEx Ground
Charlotte
11.2024 - Current
  • Accurately labeled parcels in accordance with company guidelines.
  • Ensured timely package distribution by efficiently loading and unloading delivery vehicles.
  • Maintained clean work environment by removing debris from loading dock area.
  • Reported lost or damaged items to supervisors immediately upon discovery.

Janitorial Maintenance Supervisor

Integrity National Corporation
West Point
06.2024 - 10.2024
  • Evaluated daily workloads and scheduled assignments while overseeing multiple projects.
  • Monitored cleanliness of lobby, swimming pool, and common areas to maintain high standards.
  • Ensured adherence to safety protocols during maintenance activities.
  • Conducted regular inspections of facility grounds for debris removal and landscaping needs.
  • Enhanced job knowledge through ongoing education, reading industry publications, and networking.

General Manager

Reliable Cleaning Services
Newburgh
05.2019 - 03.2024
  • Executed comprehensive opening, closing, and shift change procedures to uphold daily operational standards.
  • Developed strategic business plans to align decisions with long-term objectives.
  • Coordinated financial activities to ensure funding for operations and optimize investments.
  • Identified improvement areas in business practices and collaborated on actionable solutions.
  • Monitored payroll and created schedules to ensure adherence to budget constraints.
  • Oversaw daily business operations, including budgeting, staffing, scheduling, inventory management, customer service, and sales.

Education

High School Diploma -

Fowler High School
Syracuse, NY
06-1995

Some College (No Degree) - Leisure And Recreations Management

SUNY Delhi of Technology
Delhi, NY

Skills

  • Customer service
  • Technical troubleshooting
  • Task prioritization
  • Problem solving
  • Inventory management
  • Project management

Timeline

Client Service Excellence Center

Vanguard Group
03.2025 - Current

Package Handler

FedEx Ground
11.2024 - Current

Janitorial Maintenance Supervisor

Integrity National Corporation
06.2024 - 10.2024

General Manager

Reliable Cleaning Services
05.2019 - 03.2024

High School Diploma -

Fowler High School

Some College (No Degree) - Leisure And Recreations Management

SUNY Delhi of Technology

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Robert Sparks