Robert Rogers
Wake Forest
Summary
Dynamic 2nd Level VSAT Network Engineer at Verizon Enterprise with expertise in network diagnostics and performance monitoring. Proven track record in enhancing network efficiency and facilitating disaster recovery operations. A proactive team player skilled in user training and vendor management, driving continuous improvements in complex network environments.
Overview
27
27
years of professional experience
Work History
2nd Level VSAT Network Engineer
Verizon Enterprise
03.2004 - 12.2024
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Troubleshot complex multi-vendor network service provider issues.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Assisted with implementation and support of network monitoring tools.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Developed and wrote recommendations for departmental policies, procedures, technical standards and guidelines.
- Collaborated with teams in disaster planning, network backup and recovery process monitoring.
- Collaborated with engineering to report issues, manage project deliverables and provide status reports.
- Led team development and assisted in project management coordination.
- Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
- Identified means to reduce and control expenses by conducting cost, schedule and contract performance analysis and improving resource allocation.
- Prioritized simultaneous projects to perform effectively under shifting deadlines in fast-paced environment.
- Analyzed, troubleshot and enhanced network performance to drive efficiency.
- Oversaw network performance, making changes to boost overall efficiency and power.
- Analyzed and produced recommendations on continuous network improvements.
Tier 2 Technical Support Engineer
Verizon / Worldcom
05.2001 - 03.2004
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Documented faults and bugs for referral to development staff for use in updates.
- Performed root cause analysis of reported issues to enact corrections.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Monitored system performance to identify potential issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Generated reports to track performance and analyze trends.
- Helped streamline repair processes and update procedures for support action consistency.
Project Engineer
MCI Telecommunications
03.1998 - 05.2001
- Determined and scheduled priorities as required to progress engineering work.
- Monitored installation of materials and equipment for compliance with drawings and specifications.
- Recommended improvements for design, construction means and materials based on field or changing conditions.
- Evaluated change order requests in response to out-of-scope work activities.
- Identified technical risks within managed projects.
- Monitored and evaluated engineering performance to recommend improvements.
- Developed comprehensive engineering documents for all projects.
- Created detailed reports on engineering activities and findings.
- Analyzed and interpreted customer requirements to develop engineering solutions.
- Analyzed and interpreted data to identify trends and recommend improvements.
- Trained and mentored junior engineers, providing guidance and direction.
Education
No Degree - Communications
United State Air Force Training
Lackland, TX09-1989
High School Diploma -
North Caroline High School
Ridgely, MD05-1988
Skills
- Support for wireless networking
- Change process facilitation
- Network diagnostics expertise
- Network performance monitoring
- DNS deployment
- Collaborative software Integration
- IP address structure
- User training
- SNMP monitoring
- Vendor management
- Excellent presentation skills
- Network performance analysis
- Proactive and team player
- Root-cause analysis
- Network operations
- Disaster recovery operations
- Strong troubleshooting skills
- Bandwidth evaluations
Languages
English
Native or Bilingual
Spanish
Elementary
Interests
- Gardening
- Strategy Games
- DIY and Home Improvement
- I like working with my hands and fixing things
- Music
- Auto Repair/Restoration
- Road Trips
- Video Gaming
- Personal Development and Self-Improvement
Timeline
2nd Level VSAT Network Engineer
Verizon Enterprise
03.2004 - 12.2024
Tier 2 Technical Support Engineer
Verizon / Worldcom
05.2001 - 03.2004
Project Engineer
MCI Telecommunications
03.1998 - 05.2001
No Degree - Communications
United State Air Force Training
High School Diploma -
North Caroline High School