Robert Newman
King
Summary
Professional in customer service with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environments. Prepared to lead and support team to meet and exceed goals.
Overview
32
32
years of professional experience
Work History
Customer Service Supervisor
TE Connectivity Corporation
03.2022 - Current
- Supervised customer service team, enhancing performance and productivity through targeted training and development.
- Implemented process improvements that streamlined operations, resulting in increased customer satisfaction and efficiency.
- Analyzed customer feedback to identify areas for service enhancement, driving strategic initiatives for quality improvement.
- Coordinated communication between departments to ensure seamless service delivery and issue resolution for clients.
1st Shift Supervisor
TE Connectivity Corporation
02.2018 - Current
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored team members, fostering a collaborative work environment.
- Implemented process improvements that enhanced production efficiency and quality standards.
- Coordinated shift schedules to optimize resource allocation and meet production targets.
- Conducted performance evaluations, providing feedback for professional development of staff.
- Supervised, directed, trained and assisted staff in performing support functions related to function assigned.
- Led daily meetings with staff to discuss goals, challenges faced, and potential improvements in processes or procedures to enhance overall performance.
- Ensured a safe working environment by enforcing adherence to safety policies and procedures.
1ST SHIFT SUPERVISOR
DB SCHENKER
02.2015 - 02.2018
- Responsible for 1st shift operations which was a continuation of my position as 1st Shift Supervisor with TE Connectivity when our facility was turned over to the 3rd party logistics company DB Schenker.
- Supervised daily operations, ensuring adherence to safety protocols and efficient workflow management.
- Trained and mentored team members on best practices and operational procedures.
- Managed conflict resolution among team members, fostering a collaborative work environment for improved morale.
- Optimized workflow by analyzing production data and identifying bottlenecks, leading to improved output rates.
- Evaluated workstations regularly for optimization opportunities, resulting in increased productivity while maintaining ergonomic standards.
- Achieved consistent on-time delivery of products by closely monitoring progress against deadlines and adjusting resources as necessary.
- Enforced company policies and regulations with employees.
1ST SHIFT SUPERVISOR
TE CONNECTIVITY
08.1993 - 02.2015
- Beginning in 2002 as 1st Shift Supervisor, I was responsible for all 1st shift operations from receiving through order processing to shipping. My responsibilities also include safety, time keeping, vacation scheduling, continuous improvement and on time shipment of customer orders.
- Implemented process improvements that enhanced productivity and reduced errors in shipping and receiving functions.
- Coordinated with various departments to streamline communication and optimize resource allocation.
- Facilitated performance evaluations, providing constructive feedback to promote employee development.
- Promoted a culture of continuous improvement by encouraging staff suggestions and implementing feasible ideas for process enhancements.
- Used independent judgment to assign work to meet production or quality requirements, objectives and goals.
- Developed employees'' skills through regular coaching, feedback, and performance evaluations.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
ORGANIZATIONAL INDUSTRIAL PSYCHOLOGY
HIGH POINT UNIVERSITY
06.1993
Skills
- Customer service management
- Team leadership
- Process improvement
- Performance evaluation
- Safety compliance
- Workflow optimization
- Problem-solving
INTERESTS
I like to spend time with my family. I have 3 teen age step daughters at home which takes up quite a bit of my time. I also like to spend time outdoors, either working or playing.
QUALIFICATIONS
- 18 years of experience as a frontline supervisor
- Certified for all MHE
- Six Sigma Lean Facilitator and Applied Ergonomics trained.
Timeline
Customer Service Supervisor
TE Connectivity Corporation
03.2022 - Current
1st Shift Supervisor
TE Connectivity Corporation
02.2018 - Current
1ST SHIFT SUPERVISOR
DB SCHENKER
02.2015 - 02.2018
1ST SHIFT SUPERVISOR
TE CONNECTIVITY
08.1993 - 02.2015
ORGANIZATIONAL INDUSTRIAL PSYCHOLOGY
HIGH POINT UNIVERSITY