Robert Mattera
Wake Forest
Summary
Results-driven Regional Account Manager at Allied Universal Security Service, specializing in business intelligence and client relationship management. Achieved operational efficiencies through reduced non-billable overtime and improved compliance monitoring. Demonstrated expertise in risk assessment and data analysis, contributing to success in high-stakes environments. Committed to delivering top-tier security solutions.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Regional Account Manager, NC Dept. of Adult Correction
Allied Universal Security Service
11.2024 - 10.2025
- Responsible for the Central Region, managing over 9000 hours spread across nine individual locations with over two hundred direct reports.
- Auditing Scheduling, Domo and invoices, utilizing Reconciliation Reports, to reduce non-billable overtime. Analyze, report and drive operational metrics and KPI’s using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity.
- Built, maintained, and grew relationships with clients by understanding their security needs and ensuring satisfaction; Recognize operational vulnerabilities, developed and implemented corrective action plans to facilitate minimize the risk.
Security Manager, Duke-Raleigh & Duke University Hospitals, NC
Allied Universal Security Service
11.2022 - 11.2024
- Complete operational, fiscal responsibility and compliance of the client contract consisting of over 3,000 hours weekly spread over two hospital campuses, manage and lower overhead expenditures.
- Participant in the Emergency Preparedness and Workplace Violence Committees.
- Auditing Scheduling Activity Reports, Domo and invoices, utilizing Reconciliation Reports, to reduce non-billable over-time and maximize profit.
- Audit compliance records to ensure all contractual and company requirements are being met.
Account Manager, Revlon Oxford NC
Allied Universal Security Service
12.2020 - 11.2022
- Complete operational and fiscal responsibility of the client contract consisting of approximately 950 hours weekly, manage and lower overhead expenditures.
Security Manager @ IBM RTP North Carolina
G4S Secure Solutions USA, Inc.
05.2017 - 02.2020
- Decreased and managed overhead expenditures while increasing security strategies, direct management and supervision of all employees, in excess of 1,000 hours weekly and operational functions.
- Compliance Audit development with Key Performance Indicators and reports across all posts on site with training and testing programs for tenured and newly hired employees, emergency management and response, developed event security protocols, promoted strong customer service
- Coordinated security testing program (including alarm and CCTV) across the United States and the Caribbean with a third-party vendor. Develop, review, and update Standard Operating Procedures, developed strategies to address violations to corporate security guidelines.
- Assist client with special security projects including but not limited to event security, investigations, and equipment procurement.
Area Supervisor 4 (Security Supervisor) NYC/LI, NY
G4S Secure Solutions USA, Inc.
02.2016 - 09.2017
- Provide supervision to Site Supervisors, and security officers with no on-site supervision on a 24-hour basis totaling over 800 employees servicing over 50 different clients and locations, all daily G4S operational functions.
NYS Licensed Insurance Agent
BANKERS LIFE
12.2013 - 02.2016
- Licensed Life and Health Insurance Products Agent, captive agent with Banker’s Life (Banker’s Conseco Life Insurance)
- Customer Service
Insurance Fraud Investigator
ICS/MERRILL (EMSI Investigative Services)
09.2011 - 09.2012
- Insurance Claims Investigator, Financial Investigator, Surveillance, PMI investigations, Special Investigations Unit
Investigator/Personal Protection Specialist
A-1 Investigations & Security
10.2010 - 09.2011
- Executed estate security and personal protection measures with high effectiveness.
- Operated CCTV systems to enhance surveillance capabilities.
- Monitored logs for construction companies, deliveries, and vendors on-site to ensure compliance.
Detective, Intelligence Division Threat Assessment & Protection Unit and Operations Unit
NEW YORK CITY POLICE DEPARTMENT
02.2000 - 10.2010
- Receive, review and evaluate raw intelligence and threats related to terrorism cases daily and disseminate relevant information to other units for investigative or enforcement operations. Brief the Intelligence Division Executive Staff of local and global events that may impact the New York City area.
- Emergency Management- Coordinate response and cooperation between local, state and federal agencies (NYPD, FBI, etc.) throughout the New York City region.
- Analyzed, investigated and manage physical threats against government officials (federal, state, and local) and law enforcement, in conjunction with federal, state and local law enforcement.
- Conduct Critical Infrastructure Risk Assessment surveys to determine any security deficiencies in government facilities, hotels, and any venue where protected dignitaries might be visiting (including alarm systems, security cameras, access controls, lighting, infrastructure, etc.) and manage those deficiencies.
- Provide physical protection (dignitary and executive protection) for visiting Heads of State, U.S. Government Officials, and Local Government Officials.
Police Officer/Detective Investigator
NEW YORK CITY POLICE DEPARTMENT
10.1990 - 10.2000
- Enforced laws to maintain public safety and order in diverse communities.
Education
Some College (No Degree) - Law Enforcement Certification
NYC Police Academy
NYCSome College (No Degree) -
St. Joseph’s College
NYCSkills
- Business intelligence
- Client relationship management
- Operations auditing
- Compliance monitoring
- Risk assessment
- Data analysis
Certification
- North Carolina State Guard (PPSB)
- First Aid
- CPR/AED
PROFESSIONAL AND PERSONAL REFERENCES AVAILABLE UPON REQUEST
Robert, Mattera, 917-817-4680
PROFESSIONAL AND COMMUNITY MEMBERSHIPS (Volunteerism)
Knights of Columbus, NYPD Emerald Society, NYPD Honor Legion
Affiliations
Knights of Columbus
Timeline
Regional Account Manager, NC Dept. of Adult Correction
Allied Universal Security Service
11.2024 - 10.2025
Security Manager, Duke-Raleigh & Duke University Hospitals, NC
Allied Universal Security Service
11.2022 - 11.2024
Account Manager, Revlon Oxford NC
Allied Universal Security Service
12.2020 - 11.2022
Security Manager @ IBM RTP North Carolina
G4S Secure Solutions USA, Inc.
05.2017 - 02.2020
Area Supervisor 4 (Security Supervisor) NYC/LI, NY
G4S Secure Solutions USA, Inc.
02.2016 - 09.2017
NYS Licensed Insurance Agent
BANKERS LIFE
12.2013 - 02.2016
Insurance Fraud Investigator
ICS/MERRILL (EMSI Investigative Services)
09.2011 - 09.2012
Investigator/Personal Protection Specialist
A-1 Investigations & Security
10.2010 - 09.2011
Detective, Intelligence Division Threat Assessment & Protection Unit and Operations Unit
NEW YORK CITY POLICE DEPARTMENT
02.2000 - 10.2010
Police Officer/Detective Investigator
NEW YORK CITY POLICE DEPARTMENT
10.1990 - 10.2000
Some College (No Degree) - Law Enforcement Certification
NYC Police Academy
Some College (No Degree) -
St. Joseph’s College