ROBERT MACK
Concord
Summary
Dynamic executive manager with expertise in operations management, customer service, and financial oversight. Proven track record in implementing training programs and coordinating marketing initiatives to enhance dealership performance and drive sales.
Overview
32
32
years of professional experience
7
7
Certifications
Work History
Executive Manager
Simmons Nissan
Mount Airy
01.2023 - 09.2024
- Managed daily operations to ensure smooth dealership functions.
- Supervised staff to maintain high customer service standards.
- Coordinated marketing initiatives to promote vehicle sales and services.
- Implemented training programs for new employees on dealership processes.
- Oversaw inventory management to optimize vehicle availability and presentation.
- Assisted in financial reporting and budgeting for operational expenses.
- Developed schedules to ensure adequate staffing during peak hours.
Mortgage Loan Officer
Southern Prime Lending
Lilburn
02.2022 - 12.2022
- Assisted clients in understanding mortgage options and loan products.
- Evaluated loan applications and verified financial information for accuracy.
- Communicated with underwriters to resolve issues during the approval process.
- Provided exceptional customer service throughout the loan origination process.
- Maintained up-to-date knowledge of industry regulations and lending standards.
- Collaborated with real estate agents to facilitate smooth transactions for clients.
- Educated borrowers on the mortgage process and repayment terms effectively.
- Managed documentation flow to ensure compliance with lending policies.
General Manager
Carolina Cars
Concord
06.2020 - 01.2022
- Oversaw daily operations to ensure efficient dealership performance.
- Managed staff schedules and assigned tasks to optimize workflow.
- Coordinated training programs for new employees to enhance service quality.
- Developed marketing strategies to increase customer engagement and sales.
- Implemented inventory management systems to streamline vehicle procurement.
- Conducted regular performance evaluations to maintain high team standards.
- Facilitated communication between departments to improve operational efficiency.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Sales Desk Manager
Mazda of South Charlotte
Pineville
02.2016 - 06.2020
- Managed daily operations of the automotive sales team.
- Trained and mentored new sales associates on product knowledge.
- Developed and implemented sales strategies to enhance customer engagement.
- Analyzed market trends to inform inventory and pricing decisions.
- Conducted regular staff meetings to communicate goals and expectations.
- Collaborated with marketing on promotional events and advertising efforts.
- Oversaw customer service initiatives to improve satisfaction levels.
- Maintained relationships with key vendors and manufacturers for optimal inventory management.
- Coached staff members on effective communication techniques when dealing with customers.
- Responded promptly and professionally to inquiries from customers regarding products or services offered by the dealership.
- Developed and implemented sales plans to meet monthly, quarterly, and annual goals.
- Monitored daily operations of the showroom ensuring compliance with company policies and procedures.
- Conducted training sessions for sales staff on customer service and product knowledge.
- Solicited new business through cold calling, networking events, and referral programs.
- Provided follow-up service after the purchase of a vehicle to ensure customer satisfaction.
- Negotiated deals with customers in order to close sales transactions quickly and efficiently.
- Adhered strictly to safety regulations set forth by the dealership's corporate office.
- Researched competitive pricing strategies and adjusted prices accordingly to remain competitive in the market.
- Analyzed customer feedback to identify opportunities to improve customer satisfaction ratings.
- Ensured all paperwork was completed accurately for each transaction including finance contracts, warranties.
Sales Desk Manager
Keffer Hyundai
Charlotte
08.2015 - 01.2016
- Managed daily operations of the automotive sales team.
- Trained and mentored new sales associates on product knowledge.
- Provided follow-up service after the purchase of a vehicle to ensure customer satisfaction.
- Negotiated deals with customers in order to close sales transactions quickly and efficiently.
- Adhered strictly to safety regulations set forth by the dealership's corporate office.
- Researched competitive pricing strategies and adjusted prices accordingly to remain competitive in the market.
- Analyzed customer feedback to identify opportunities to improve customer satisfaction ratings.
- Ensured all paperwork was completed accurately for each transaction including finance contracts, warranties.
- Resolved customer complaints quickly and effectively while maintaining excellent customer relations.
- Created reports detailing sales performance to present to upper management at weekly meetings.
- Organized promotional events such as test drives or open houses to generate interest in current inventory.
- Maintained an up-to-date understanding of automotive industry trends and developments.
- Collaborated with other departments to ensure a smooth transition from sale through delivery of vehicle.
- Assisted customers in selecting vehicles that best met their needs while maximizing profit potential for dealership.
- Leveraged CRM database to drive customer contacts, appointments, and sales.
- Developed and executed strategies to improve new vehicle sales.
- Maintained vehicle selection, pricing and specials on website and social media.
- Mentored employees to help achieve sales and CSI objectives.
- Engaged customer base to drive retention across departments.
- Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
Sales Manager
Scott Clark Nissan
Charlotte
03.2013 - 08.2015
- Led team to enhance customer engagement and satisfaction.
- Developed training programs for new sales staff and ongoing skill improvement.
- Analyzed market trends to adjust sales strategies and improve performance.
- Collaborated with marketing to create effective promotional campaigns and materials.
- Facilitated regular team meetings to discuss performance and share best practices.
- Built relationships with clients through personalized follow-ups and consultations.
- Implemented CRM tools for tracking customer interactions and sales pipelines.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established relationships with key clients, while maintaining existing customer base.
- Performed sales consultations and educated clients on products and services.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Created and presented monthly reports to management on sales performance.
- Achieved company growth and brand development through market expansion and sales.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
Sales Manager
Carolina Auto Sports
Concord
12.2011 - 02.2013
- Participated in negotiations with vendors regarding product purchases or contracts.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Supported sales team members to drive growth and development.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Directed and coordinated products, services and sales activities.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Established relationships with key clients, while maintaining existing customer base.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Finance Manager
Team Honda
Lithia Springs
02.2007 - 12.2011
- Managed financing options for customers to enhance vehicle purchase experiences.
- Developed partnerships with financial institutions to secure competitive loan rates.
- Trained sales team on finance products and compliance regulations.
- Reviewed credit applications and assessed customer eligibility for financing.
- Structured financing deals to align with customer needs and dealership policies.
- Ensured accurate completion of paperwork for all finance transactions.
- Led initiatives to improve customer satisfaction through streamlined financing processes.
- Monitored industry trends to adapt finance strategies effectively.
- Reviewed contracts for accuracy prior to signing by customers.
- Developed strategies to increase auto finance sales volume while maintaining profit margins.
- Negotiated loan terms and conditions with banks, credit unions, and other lending institutions.
- Collaborated with sales staff in order to maximize opportunities for profitable deals.
- Developed relationships with third-party vendors who provided additional products or services related to automotive finance.
- Maintained accurate records of all transactions related to auto finance services.
- Assessed risk associated with potential borrowers in order to minimize losses.
- Prepared and presented financial reports to upper management.
Sales Manager
Team Toyota
Lithia Springs
07.2006 - 02.2007
- Managed daily operations of the automotive sales team.
- Trained and mentored new sales associates on product knowledge.
- Developed and implemented sales strategies to enhance customer engagement.
- Conducted regular staff meetings to communicate goals and expectations.
- Collaborated with marketing on promotional events and advertising efforts.
- Oversaw customer service initiatives to improve satisfaction levels.
- Coached staff members on effective communication techniques when dealing with customers.
- Responded promptly and professionally to inquiries from customers regarding products or services offered by the dealership.
- Developed and implemented sales plans to meet monthly, quarterly, and annual goals.
- Monitored daily operations of the showroom ensuring compliance with company policies and procedures.
- Conducted training sessions for sales staff on customer service and product knowledge.
- Solicited new business through cold calling, networking events, and referral programs.
Used Car Manager
Team Chrysler
Lithia Springs
08.2005 - 07.2006
- Managed used car inventory to ensure diverse selection for customers.
- Trained sales team on effective customer engagement and closing techniques.
- Developed pricing strategies based on market trends and vehicle condition.
- Oversaw dealership operations to maintain compliance with industry regulations.
- Collaborated with finance teams to facilitate customer loan approvals.
- Implemented marketing initiatives to promote used car sales events.
- Analyzed sales data to identify growth opportunities and market demands.
- Fostered relationships with customers to enhance loyalty and repeat business.
- Negotiated trade-ins and purchase prices with customers.
- Collaborated with automotive technicians to inspect vehicles before listing them for sale.
- Maintained accurate records of all vehicles sold, including customer information, pricing data, payment terms.
- Created marketing strategies to promote used car sales in local area markets.
- Scheduled appointments with potential customers interested in purchasing used cars from the dealership.
- Monitored inventory levels and placed orders for additional stock as needed.
- Performed quality checks on vehicles prior to delivery ensuring that they met dealership standards.
- Advised customers on features, advantages, and benefits of various models available for sale.
General Sales Manager
Major World Chrysler Dodge Jeep Ram
East Orange
05.2003 - 07.2005
- Directed sales team to achieve daily and monthly sales targets.
- Analyzed market trends to develop effective sales strategies.
- Trained and mentored new sales staff for optimal performance.
- Implemented customer relationship management systems for improved service.
- Conducted performance reviews to enhance team productivity.
- Developed promotional campaigns to boost vehicle sales and engagement.
- Facilitated communication between departments to streamline operations.
- Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
- Utilized expert negotiation, closing and marketing skills while ensuring dynamic customer response and follow-up.
- Followed up with existing customers to generate new prospective buyers through referrals.
- Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
- Identified weaknesses and implemented sales and business practices training to improve performance.
- Stayed up-to-date on extensive company products and services.
- Maintained department profitability while controlling expenses and promoting customer satisfaction.
- Reviewed customer feedback surveys regularly and devised plans accordingly.
- Created weekly and monthly reports on sales performance, goals, and objectives.
- Reviewed CSIs daily and implemented critical adjustments to increase performance for each metric.
- Managed staff of 27 sales representatives, providing guidance and support as needed.
- Reduced inventory day supply, driving additional revenue from floor plan credit.
- Cultivated and deepened high-performance sales team.
- Identified opportunities for process improvement initiatives within the department.
Used Car Sales Manager
Major World Chrysler Dodge Jeep Ram
East Orange
02.1999 - 06.2003
- Managed used car inventory to ensure diverse selection for customers.
- Developed pricing strategies based on market trends and vehicle condition.
- Oversaw dealership operations to maintain compliance with industry regulations.
- Collaborated with finance teams to facilitate customer loan approvals.
- Implemented marketing initiatives to promote used car sales events.
- Analyzed sales data to identify growth opportunities and market demands.
- Negotiated trade-ins and purchase prices with customers.
- Collaborated with automotive technicians to inspect vehicles before listing them for sale.
- Maintained accurate records of all vehicles sold, including customer information, pricing data, payment terms.
- Analyzed sales trends in order to identify areas needing improvement or additional focus.
- Monitored inventory levels and placed orders for additional stock as needed.
- Performed quality checks on vehicles prior to delivery ensuring that they met dealership standards.
- Sold pre-owned cars and trucks to meet aggressive monthly sales goals.
- Developed and expanded wholesale database to maximize proceeds and meet business plans.
- Attended industry events and trade shows when necessary in order to promote the dealership's used car services.
- Assisted with the recruitment and training of new sales staff.
- Researched current market values of used cars in order to set competitive pricing structure.
Salesperson
Lynnes Infiniti
Bloomfield
09.1995 - 03.1999
- Assisted customers in selecting vehicles based on their preferences and needs.
- Demonstrated vehicle features and benefits to enhance customer understanding.
- Developed strong relationships with clients to foster repeat business opportunities.
- Collaborated with the finance team to facilitate vehicle purchase processes.
- Maintained up-to-date knowledge of inventory and promotional offers for customers.
- Participated in training sessions to improve sales techniques and product knowledge.
- Handled customer inquiries and resolved issues efficiently to maintain positive experiences.
- Developed key customer relationships to increase sales.
- Educated customers about products and services offered by the company.
Salesperson
East Coast Auto Mall
East Rutherford
02.1994 - 09.1995
- Assisted customers in selecting vehicles that matched their preferences and needs.
- Conducted test drives to showcase vehicle features and performance to clients.
- Developed strong relationships with clients through effective communication and follow-ups.
- Collaborated with the finance team to structure competitive financing options for customers.
- Maintained knowledge of new models, features, and promotions to inform customers effectively.
- Participated in sales events to engage potential buyers and showcase inventory offerings.
- Developed key customer relationships to increase sales.
- Educated customers about products and services offered by the company.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Generated new business opportunities through cold calling campaigns.
- Participated in trade shows and sales events to promote products.
- Negotiated deals and handled complaints or objections.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Greeted and assisted customers to foster positive experiences.
Car Salesperson
Liccardi Ford
Watchung
03.1993 - 02.1994
- Assisted customers in selecting suitable vehicles based on preferences and needs.
- Demonstrated vehicle features and technology during customer test drives.
- Managed financing options to help customers secure favorable loan terms.
- Maintained knowledge of inventory to provide accurate vehicle information.
- Handled customer inquiries and resolved concerns promptly and professionally.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Greeted customers and provided product information.
- Conducted test drives for prospective buyers.
Education
Associate of Applied Science - Emergency Medicine
Middlesex County College
Edison, NJ07-1991
Associate of Applied Science - Emergency Medicine
Gulf Coast State College
Panama City, Florida, FL01-1988
Skills
- Operations management
- Financial reporting
- Inventory management
- Marketing strategy
- Staff training
- Customer relationship management
- Loan evaluation
- Document compliance
- Market analysis
- Effective communication
- Problem solving
- Team leadership
- Strategic planning
- Time management
- Sales negotiation
Websites
Certification
National Registry of Emergency Medical Technicians
Affiliations
Corvette club North Carolina
Timeline
Executive Manager
Simmons Nissan
01.2023 - 09.2024
Mortgage Loan Officer
Southern Prime Lending
02.2022 - 12.2022
General Manager
Carolina Cars
06.2020 - 01.2022
Sales Desk Manager
Mazda of South Charlotte
02.2016 - 06.2020
Sales Desk Manager
Keffer Hyundai
08.2015 - 01.2016
Sales Manager
Scott Clark Nissan
03.2013 - 08.2015
Sales Manager
Carolina Auto Sports
12.2011 - 02.2013
Finance Manager
Team Honda
02.2007 - 12.2011
Sales Manager
Team Toyota
07.2006 - 02.2007
Used Car Manager
Team Chrysler
08.2005 - 07.2006
General Sales Manager
Major World Chrysler Dodge Jeep Ram
05.2003 - 07.2005
Used Car Sales Manager
Major World Chrysler Dodge Jeep Ram
02.1999 - 06.2003
Salesperson
Lynnes Infiniti
09.1995 - 03.1999
Salesperson
East Coast Auto Mall
02.1994 - 09.1995
Car Salesperson
Liccardi Ford
03.1993 - 02.1994
Associate of Applied Science - Emergency Medicine
Middlesex County College
Associate of Applied Science - Emergency Medicine
Gulf Coast State College