Summary
Overview
Work History
Education
Skills
Timeline
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Robert Lents II

Richlands

Summary

Experienced manager, leader, and critical thinker dedicated to driving organizational efficiency and growth through diligent work and strategic use of resources. Proficient in operating machinery and optimizing production processes to maximize efficiency. Skilled in troubleshooting and swiftly resolving equipment issues with technical expertise. Committed to upholding safety protocols to create a secure and productive work environment for all team members.

Overview

11
11
years of professional experience

Work History

Operator

Sumter Utilities
05.2023 - Current
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Provided on-the-job training to newly hired workers and team members.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.

Owner

Two Brothers Carpet Cleaning
05.2019 - 05.2023
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Sales Representative

Cellular Sales Verizon
12.2018 - 05.2019
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Set up appointments with potential and current customers to discuss new products and services.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.

Store Manager

Domino's Pizza
12.2017 - 12.2018
  • Oversaw daily operations of store opening, including staffing and training, food safety compliance, inventory control and financial functions.
  • Completed profit and loss performance reports.
  • Increased sales volume by 13% in less than 3 months.
  • Drove branch sales through training and development of shift managers and team members to build and sustain high in-store performance.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assigned work to team members based on company needs, personal strengths and job knowledge.

CSR/Shift Leader/Delivery Expert

Domino's Pizza
08.2016 - 12.2017
  • CSR, responsible for enthusiastically taking customer orders, creating top quality pizza, and assisting with in store duties.
  • Shift leader responsible for all CSR duties, plus managing employees on shift.
  • Delivery expert, responsible for timely and safe delivery, all while providing excellent customer service.

NC Life Insurance Broker

North American Senior Benefits
07.2015 - 08.2016
  • Build and maintain a client base; keep clients informed about products and services for, but not limited to, life and health insurance, mutual funds, retirement plans and annuities.
  • Provide knowledgeable financial guidance to clients to ensure that their retirement is customized to their financial needs
  • Aid the underwriter in assessing risk by evaluating all factors using detailed information from prospective to help minimize loss.
  • Follow through with underwriting to be sure that client applications are being processed in an effective and timely manner
  • Maintain contact with existing clients on an ongoing basis to determine whether their financial needs have changed.
  • Cold call potential clients based on acquired leads, client referrals and web inquiries.
  • Educated in products and services for retirement and money management in the changing economy

Automobile Sales Consultant

Riverside Ford
05.2014 - 06.2015
  • Successfully developed my own sales strategy in order to manage time wisely and assist customers in a higher professional courteous manner
  • Maintained strong and extensive knowledge of all vehicle features, makes, and models and inventory in order to consistently provide the best customer service
  • Presented vehicle prices, interest, and payment numbers to customers, provided financial advice; communicated with sales managers and finance managers in order to close deals and maintain loyal customer base
  • Cohesively worked with sales managers to ensure individual and department sales goals are over exceeded and timely met
  • Followed up on all sales leads from a variety of sources in efforts to bring in customers

Education

High School Diploma - undefined

Duplin County High School
Beulaville, NC
2014

Skills

  • Relationship building and management
  • Personnel development
  • Goal-oriented
  • Staff management
  • Accurate money handling
  • Team leadership and coaching
  • Excellent customer service skills
  • Sales
  • Inventory management
  • Heavy equipment operating

Timeline

Operator

Sumter Utilities
05.2023 - Current

Owner

Two Brothers Carpet Cleaning
05.2019 - 05.2023

Sales Representative

Cellular Sales Verizon
12.2018 - 05.2019

Store Manager

Domino's Pizza
12.2017 - 12.2018

CSR/Shift Leader/Delivery Expert

Domino's Pizza
08.2016 - 12.2017

NC Life Insurance Broker

North American Senior Benefits
07.2015 - 08.2016

Automobile Sales Consultant

Riverside Ford
05.2014 - 06.2015

High School Diploma - undefined

Duplin County High School

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Robert Lents II