Robert Kosie-Williams
Oak Ridge
Summary
Professional technical support professional with strong track record in troubleshooting, problem-solving, and delivering exceptional customer service. Adept at collaborating with teams to achieve optimal results and adapt to changing demands. Skilled in software and hardware diagnostics, network configuration, and user training. Known for reliability, effective communication, and proactive approach to resolving issues.
Overview
1
1
Certification
Work History
Tech Support Specialist
Ward Hall University Police Department
09.2025 - Current
- Managed and updated IT asset inventory for phones, laptops, tablets, and printers.
- Recorded and verified device information including serial numbers, MAC addresses, and IP addresses.
- Assisted with tracking equipment assigned to employees across multiple departments and locations.
- Supported Help Desk operations by maintaining accurate and organized inventory documentation.
- Helped ensure devices were properly documented for troubleshooting, audits, and replacements.
- Gained hands-on experience with enterprise hardware such as Cisco phones, Dell laptops, iPads, and printers.
Education
Bachelor of Science - Information Technology
North Carolina A&T State University
Greensboro, NC05.2028
High School Diploma -
Triad Math And Science Academy
Greensboro, NC06-2024
No Degree - Dual Enrollment
Guilford Technical Community College
Greensboro, NC06-2024
Skills
- IT troubleshooting
- Information security
- Excellent interpersonal skills
- Linux
- Java
- Cybersecurity
- SQL
- Web Development
- Data and Storage Retrieval
- Python
- R-Code
- Formatting and Data Structure
- Teamwork Collaboration
- Task Prioritization
- Adaptability
- Communication
- Leadership
- Team leadership
- Decision-making
- Verbal and written communication
- Complex Problem-solving
Certification
NC A&T VICEROY Scholars Cybersecurity Leadership, Talent Discovery Certificate for Extraordinary Aptitude Aptitude In Technology (Python Certificate, Certified By a team of MIT, IIT & IIM Alumni)
Activities & Honors
Hackathon (HackNCAT 9.0), The Chi Alpha Chapter of Alpha Kappa Psi GHOE Adopt a Street Clean Volunteer, Aggie Merit Scholarship Recipient, Men on the Move, Aggie Men, Good for the Guys, African Aggie's Coalition Aggie's in Technology.
Relevant Coursework
Introduction To Linux, Pre - Calculus Eng/Sci, Calculus I, Calculus II, Fundamentals of Technology, Electrics Circuits I, Introduction to Computer Programming, Intro to Probability and Statistics, Computer Networking (Cisco), Web Systems, Microcomputer Applications
Timeline
Tech Support Specialist
Ward Hall University Police Department
09.2025 - Current
High School Diploma -
Triad Math And Science Academy
No Degree - Dual Enrollment
Guilford Technical Community College
Bachelor of Science - Information Technology
North Carolina A&T State University