Robert Johnson
Rocky Mount
Summary
Dynamic service manager with a proven track record at Premier Equipment, enhancing customer satisfaction through effective problem-solving and team collaboration. Skilled in training staff and optimizing operations, I foster a positive environment that drives accountability and efficiency. Adaptable and dependable, I excel in multitasking and critical thinking to achieve service excellence.
Overview
2026
2026
years of professional experience
Work History
Army
US Army
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Service Manager
Premier Equipment
03.2019 - Current
- Oversaw daily service operations to ensure customer satisfaction and service excellence.
- Developed and implemented training programs for staff to enhance product knowledge and service skills.
- Analyzed customer feedback to identify trends, improving service delivery and addressing concerns effectively.
- Coordinated cross-functional teams to streamline processes and improve overall operational efficiency.
- Established performance metrics to evaluate staff effectiveness, driving accountability within the team.
- Led initiatives to optimize inventory management, reducing waste and enhancing resource allocation.
- Mentored junior staff, fostering a collaborative environment that promoted teamwork and professional growth.
- Managed conflict resolution strategies, ensuring positive outcomes for both customers and staff members.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Education
Machinists
Nash Community College
Rocky Mount, NCSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Critical thinking
- Computer skills
- Decision-making
- Problem resolution
Timeline
Service Manager
Premier Equipment
03.2019 - Current
Army
US Army
Machinists
Nash Community College
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