Robert Jeffries
High Point,NC
Summary
Decisive Lodging Manager focused on driving company growth and revenue in fast-paced and competitive climates. Flexible and innovative thinker with an optimistic attitude in the face of challenges. Experienced portfolio manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
Diligent [Desired Position] with background in managing complex projects across various industries. Known for successfully leading cross-functional teams to deliver projects on time and within scope. Demonstrated ability to manage project lifecycles and implement process improvements.
Professional manager with significant expertise in overseeing complex projects and ensuring timely delivery. Skilled in strategic planning, budget management, and risk assessment. Strong focus on team collaboration, fostering results-driven environment, and adapting to changing needs. Known for reliability, leadership, and effective communication. Project management professional with track record of delivering high-impact projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Project Manager
Diversified Maintenance
03.2024 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Identified plans and resources required to meet project goals and objectives.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Area Manager
Diversified Maintenance
09.2023 - 01.2024
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
Production Manager
Lotus Bakeries USLLC
03.2015 - 08.2023
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Delivered direct feedback to senior management regarding project visibility and status.
GM
Burger King/ Carrols Corporatio
07.2013 - 02.2015
- Developed and maintained positive working relationships with others to reach business goals.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Provided friendly and attentive service.
- Provided timely actuals, forecast and budget data for IT and corporate management.
- Proposed and published metrics and KPIs to be incorporated into the monthly financials and scorecards.
Senior Food Services Director
Aramark Coorections
03.2008 - 02.2013
- Oversaw inventory and office supply purchases.
- Compiled annual recommendations for end of fiscal year budgets.
- Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
- Set up storeroom and work areas to allow easy access to stock items.
- Prepared program operating budgets, budget reports and other financial performance reports.
- Drove the short-term and advanced promotional planning processes.
- Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary.
- Verified proper portion sizes and consistently attained high food quality standards.
- Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees.
- Maintained updated knowledge of local competition and restaurant industry trends.
- Created ice sculptures for major events such as weddings and private corporate parties.
Food Services Director
ABL Management
05.2004 - 01.2008
- Consistently provided professional, friendly and engaging service.
- Skillfully promoted items on beverage lists and restaurant specials.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Set dining tables according to type of event and service standards.
- Inventoried and restocked items throughout day.
Production Manager
Sodexho USA
01.2002 - 01.2004
- Developed and maintained positive working relationships with others to reach business goals.
- Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work.
- Led shifts while personally preparing food items and executing requests based on required specifications.
- Achieved and exceeded performance, budget and team goals.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Planned medical nutrition therapy for patients and residents.
- Provided in-depth information on correctional and alternative modes of nutritional care.
- Interviewed clients to analyze dietary habits and overall health.
- Led weekly nutrition classes for weight loss, cholesterol control and diabetes education.
Education
Bachelor of Arts - Business Management
Kansas State University
Manhattan, KSCooking - Food Services
USA Army Cook School
Manhattan, KSFood Services - Cooking
US Army Cook School
Ft. Jackson, SCMaster of Science - Supply Chain Management
Florida Technical College
Orlando, FL05-2018
Skills
- Customer-oriented
- Point of Sale (POS) system operation
- Organized multi-tasker
- Restaurant operations
- Budgeting and cost control
- Staff training
- Catering
- Food presentation talent
- Hospitality and service industry background
- Menu marketing expertise
- Inventory control
- MS Office expert
- Adherence to high customer service standards
- Customer-focused
- Customer service-oriented
- Human resources management
- Deadline-oriented
- Project management
- Project planning
- Project planning and development
- Project scheduling
- Client relations
Certification
ServSafe Certification Expiration Date 2018-09-23
ADDITIONAL INFORMATION
I am a Collage and High School Basketball and Volleyball Official 15 Years in Basketball and 8 Years in Volleyball I deal with people everyday and i am good with helping people and i am good at solving problems and making people happy. I am a personal trainer and have been for 13 years and have my own company Chris Image Fitness. I have been in food services management for over 25 years because i am good at what i do and i enjoy what i do.
Timeline
Project Manager
Diversified Maintenance
03.2024 - Current
Area Manager
Diversified Maintenance
09.2023 - 01.2024
Production Manager
Lotus Bakeries USLLC
03.2015 - 08.2023
GM
Burger King/ Carrols Corporatio
07.2013 - 02.2015
Senior Food Services Director
Aramark Coorections
03.2008 - 02.2013
Food Services Director
ABL Management
05.2004 - 01.2008
Production Manager
Sodexho USA
01.2002 - 01.2004
Cooking - Food Services
USA Army Cook School
Food Services - Cooking
US Army Cook School
Bachelor of Arts - Business Management
Kansas State University
Master of Science - Supply Chain Management
Florida Technical College
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