Robert Hufham
Wilmington,NC
Summary
Dynamic professional with a proven track record at Longley Supply Company, excelling in data entry and strategic planning. Demonstrated exceptional multitasking and organization skills, enhancing team productivity and improving operational workflows. Adept at relationship building and process improvement, consistently achieving high performance evaluations while fostering a collaborative work environment.
Overview
8
8
years of professional experience
Work History
Transfer Coordinator
Longley Supply Company
10.2022 - Current
- Entered data, generated reports, and produced documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
- Improved resource allocation by developing detailed inventory management system, ensuring projects had necessary materials without overstocking.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
- Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
- Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Kept high average of performance evaluations.
Delivery Driver
FedEx, J&J Logistics
04.2020 - 10.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
- Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Head Food Runner
Bento Box
08.2017 - 03.2020
- Upheld strict hygiene standards by adhering to proper handwashing practices and utilizing clean serving utensils when delivering dishes from the kitchen to tableside guests.
- Maintained knowledge of allergy protocols and communicated necessary information effectively to kitchen staff, ensuring the safety of guests with dietary restrictions.
- Streamlined food running process by coordinating effectively with kitchen and waitstaff, resulting in improved overall efficiency.
- Reduced order errors through meticulous attention to detail, ensuring accurate plate presentation and dish specifications.
- Ensured guest satisfaction through consistent follow-up on completed orders, addressing any concerns or requests promptly.
- Trained new food runners in restaurant procedures, leading to increased team productivity and effectiveness.
- Collaborated with servers to anticipate guest needs, providing prompt assistance and creating a seamless dining experience.
- Supported efforts to minimize waste by accurately communicating meal modifications to the kitchen staff, reducing unnecessary food loss.
- Contributed to the successful execution of special events and large parties by efficiently managing multiple tasks simultaneously.
- Assisted waitstaff with tableside service by refilling water glasses and removing empty plates as needed, enhancing overall guest satisfaction.
- Played a crucial role in the success of daily operations by consistently performing tasks with precision, professionalism, and a commitment to providing an exceptional dining experience for every guest.
- Developed rapport with regular customers, fostering loyalty through personalized service and genuine hospitality.
- Demonstrated strong knowledge of menu items, allowing for informative communication between kitchen staff and front-of-house team members.
- Managed high-stress situations effectively, prioritizing tasks during peak hours while maintaining exceptional quality standards.
- Assisted in maintaining a clean and organized dining area, contributing to a positive atmosphere for guests.
- Greeted customers and provided outstanding customer service.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Provided attentive service and proactively assessed guest needs.
- Assisted with bussing tables and cleaning up spills.
- Arranged tables and chairs for special occasions and events.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
Education
Diploma-Information Systems Security And Forensics - Computer And Information Systems Security
Cape Fear Community College
Wilmington, NC12-2019
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Work Planning and Prioritization
- Relationship building
- Scheduling and calendar management
- Presenting ideas and plans
- Recordkeeping
- Process improvement
- Strategic planning
- Administrative leadership
- Best practices implementation
Timeline
Transfer Coordinator
Longley Supply Company
10.2022 - Current
Delivery Driver
FedEx, J&J Logistics
04.2020 - 10.2022
Head Food Runner
Bento Box
08.2017 - 03.2020
Diploma-Information Systems Security And Forensics - Computer And Information Systems Security
Cape Fear Community College
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