Summary
Overview
Work History
Education
Skills
Timeline
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Robert Evans

Charlotte

Summary

Experienced customer experience leader with 8+ years in high-volume retail and hospitality. Proven track record in team engagement, fostering business growth, operational excellence, and guest satisfaction. Skilled at motivating teams, resolving issues efficiently, and creating welcoming, high-performance atmospheres. Thrives in fast-paced environments, emphasizing communication, collaboration, and continuous improvement.

Overview

10
10
years of professional experience

Work History

Guest Experience Lead

Lululemon
08.2024 - Current
  • Lead guest experience by embodying brand values and fostering authentic connections with guests.
  • Conduct daily team check-ins to set sales goals and align on store objectives.
  • Train and mentor team members in customer service best practices and brand standards.
  • Keyholder responsibilities including opening/closing procedures and store operations.
  • Act as point of contact for guest feedback and conflict resolution.
  • Cultivate a positive, high-energy team environment to drive performance and morale.

Front of House Manager

Alfie’s Restaurant
01.2018 - 05.2024
  • Managed all front-of-house operations for a high-traffic restaurant with a 30+ person team.
  • Led hiring, onboarding, and ongoing staff training to maintain service excellence.
  • Designed and launched seasonal cocktail menus, increasing bar revenue by 20%.
  • Oversaw inventory management and procurement, optimized cost controls.
  • Fostered a collaborative culture focused on service, quality, and team support.

Specialist & Visual Team Member

Apple
10.2015 - 01.2018
  • Provided tailored product support and education to customers.
  • Ensured compelling product displays and brand presentation standards on Visual Team.
  • Supported operations across sales floor, inventory, and Genius Bar.
  • Mentored peers and contributed to team morale by offering constructive feedback and encouragement.

Education

Bachelor of Arts - Analytic Philosophy

University of Central Florida
Orlando
01.2018

Associate of Arts -

Daytona State College
Daytona Beach, FL
01.2015

Skills

  • Leadership & Talent Development
  • Customer Experience Strategy
  • Conflict Resolution & Guest Recovery
  • Training & Facilitation
  • Operational Excellence
  • Data-Driven Decision Making
  • Attention to Detail & Multi-tasking
  • Analytical Thinking & Problem Solving
  • Strategic Marketing Managment
  • Proficient in Microsoft Office
  • Recruitment

Timeline

Guest Experience Lead

Lululemon
08.2024 - Current

Front of House Manager

Alfie’s Restaurant
01.2018 - 05.2024

Specialist & Visual Team Member

Apple
10.2015 - 01.2018

Bachelor of Arts - Analytic Philosophy

University of Central Florida

Associate of Arts -

Daytona State College

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Robert Evans