Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Robert Brown
Durham,NC
Work Preference
Summary
A highly professional, organized, and dependable individual with 15+ years of managerial experience and over 16 years of food service industry experience. I have a strong background in overseeing daily operations, delivering exceptional customer service, and leading high-performing teams. Skilled in staff training, inventory management, cost control, and keeping compliance with health and safety standards. Proven ability to increase revenue, improve operational efficiency, and create a welcoming dining environment that drives customer satisfaction and loyalty. Adept at problem-solving in fast-paced settings while fostering a positive and productive workplace culture.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Manager
Shiki Sushi
08.2025 - Current
- Supervised daily operations to enhance workflow efficiency and team productivity.
- Coordinated scheduling and staffing to optimize labor resources during peak hours.
- Streamlined restaurant operations, enhancing service efficiency and guest satisfaction.
- Oversaw daily financial transactions, ensuring accuracy in cash handling and reporting procedures.
- Led team meetings to align staff on goals, fostering a collaborative work environment.
- Ensured compliance with health and safety regulations, maintaining high standards of cleanliness and sanitation.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Independent Delivery Driver
DoorDash
07.2021 - 07.2025
- Pick up orders from restaurants and deliver to customers on time
Independent Travel Consultant
The Magic For Less Travel
09.2021 - 04.2023
- Reach out to various places like churches and schools to help promote my individual travel business
- Work with customers to help plan their perfect vacation to magical destinations using my professional knowledge of each destination
- Develop quotes for customers and help them find the best deals possible for the destination of their choice
- Send email reminders and kept a rapport with my customers to make sure that their trips were a success and they had no issues
- Keep up to date on the many changes happening at different destinations and any deals being released so my customers have the best opportunity to save money and have the best time possible on their vacations
- The Magic For Less Travel is a travel agency specializing in Disney locations, Universal Studios, and cruise lines.
Unit Director
Tri-Arc Food Systems Inc.
08.2013 - 05.2019
- Prepare the manager’s schedule based on the needs of the restaurant, keeping in mind the strength and weaknesses of each manager in the restaurant.
- Generate weekly and monthly sales projections based on sales from previous years.
- Delegate tasks to my team of managers, including crew schedule, food orders, and more. Approve the crew schedule to ensure the best customer service possible and make sure the schedule fits within the company’s set guidelines.
- Review all food orders to ensure that enough product is ordered without having an excess of product and keeping within the company’s food cost guideline.
- Review the food inventory weekly and all inventory monthly to make sure all product is accounted for and to help prevent theft.
- Review all cash deposits and investigate all cash shortages and overages, looking for theft or miscounting from crew or managers.
- Train and enforce all company procedures and policies. Hold all managers and crew members accountable when not following company policies, documenting and counseling when necessary.
- Train all new managers to successfully run shifts, including how to manage, discipline crew, evaluate different scenarios and solutions, and effectively ensure hot, quality product is being served at all times.
- Train all new crew members to properly perform the duties of their hired position, ensuring they are familiar with company processes and procedures, and a thorough understanding of their role and its importance in the success of the restaurant. Maintain records required by government agencies regarding sanitation and food subsidies, as appropriate.
- Collaborate with the maintenance department to coordinate the repair of broken equipment and a variety of other services such as waste removal, and pest control prevention.
- Tri-Arc Food Systems Inc. is a franchisee of the quick-service restaurant Bojangles’, a company consisting of 51 stores in central North Carolina and southern Virginia, averaging over $61,000 a week per store in sales.
Co-Manager
Tri-Arc Food Systems Inc.
11.2006 - 08.2013
- Scheduled and received food deliveries and verified product quality and quantity.
- Prepared the crew schedules based on the weekly labor allowance, and weekly sales projections. Positioned them within the restaurant to ensure the greatest amount of efficiency and highest levels of customer support. Managed shifts regularly, including managing a staff of up to 18 crew members.
- Led the store as the store manager when the store manager was out of town or on vacation.
- Conducted interviews and participated in the hiring process. Helped train new crew members and evaluated their onboarding progress. Monitored food preparation methods, portion sizes, garnishing, and presentation of food to ensure that food was prepared and presented in a manner that aligns with the company’s high quality standards.
- Led efforts to keep the store compliant with the FDA Health Code.
- Interacted with customers daily handled customer complaints and listened to customer suggestions on how to improve the quality of the food and the overall quality of the store.
- Managed daily financial aspects of the business by ensuring cash flow procedures were followed and bank deposits were made in a timely manner
Education
B.S. - Business Management
University of Phoenix
Phoenix, AZ08.2009
Skills
Proficient in Microsoft Products, including Word, Excel, PowerPoint, and Outlook
Serv-Safe Certified
Customer service
Money handling
Team leadership
Decision-making
Cost control
Inventory control and record keeping
Point of sale (POS) system operation
Staff management
Customer engagement
AWARDS
Controllables Award- Keeping all controllables within company set guidelines, Tri-Arc Food Systems:, Highest percent sales increase for 2016 - Achieved a 9.41% sales increase for the entire year, 10 years dedicated service for 2016, Highest profit increase for 2017
Accomplishments
AWARDS
• Controllables Award- Keeping all controllables within company set guidelines
• Tri-Arc Food Systems:
Certification
Serv-safe certified
Timeline
Assistant Manager
Shiki Sushi
08.2025 - Current
Independent Travel Consultant
The Magic For Less Travel
09.2021 - 04.2023
Independent Delivery Driver
DoorDash
07.2021 - 07.2025
Unit Director
Tri-Arc Food Systems Inc.
08.2013 - 05.2019
Co-Manager
Tri-Arc Food Systems Inc.
11.2006 - 08.2013
B.S. - Business Management
University of Phoenix