Robbin Crawford
Charlotte
Summary
To be employed in an administrative position where I can apply my education, varied skills, and previous experiences to assist with fulfilling the organization's mission while simultaneously learning and gaining professional growth and development to benefit the company and its clients.
Overview
9
9
years of professional experience
Work History
Correctional Officer 2
Department of Corrections
06.2023 - Current
- Enforce Rules and Keep Order: Inside the prison or jail, correctional officers enforce rules and regulations. They maintain security by settling disputes between Offenders, preventing disturbances, assaults, and escapes. Officers enforce regulations through effective communication and the use of progressive sanctions, which involve punishments, such as loss of privileges.
- Supervise the daily activities of offenders, ensuring that offenders obey the rules. They must also ensure the whereabouts of all offenders at all times. Escort prisoners between the institution and courtrooms, medical facilities, and other destinations.
- Officers search inmates and their living quarters for contraband, such as weapons and drugs. In addition officers are responsible for screening visitors and incoming mail to ensure contraband is not brought into the prison or jail. Check cells and other areas for unsanitary conditions, contraband, signs of a security breach (such as tampering with window bars and doors), and any other evidence of violations of the rules.
- Giving a report on any offender who violates the rules. If a crime is committed within the institution or an offender escapes, the officer helps law enforcement authorities investigate and search for the escapee. Officers are responsible for writing reports and filling out daily logs detailing inmate behavior and anything else of note that occurred during their shift.
Supervisor
Prospect Airport Services, CLT Airport
10.2022 - 09.2023
- Oversight of front line employees (e.g., passenger service assistants, baggage handlers, skycaps)
- Following verbal or written instructions given by the upper management.
- Conducting daily safety audits of front line employee as well as essential equipment (wheelchairs, aisle chairs, etc.)
- Assisting and, on occasion, substituting for front line employees in providing assistance to passengers with disabilities. Such assistance necessarily includes pushing and pulling passenger-occupied wheelchairs throughout all areas of the airport (including from airport curbside drop off areas onto jetways and aircraft and from aircraft to the baggage claim area), assisting with passenger luggage, and assisting with lifting wheelchair-bound passengers into and out of ai
- Monitoring and administering company policies and documenting discussions with employees about performance matters.
- Participating in the research of service failures or recreating the same in order to prevent future occurrences.
- Effectively communicating via electronic email or verbal communication to management of daily operations.
- Participating in monthly Safety committees or any other committees in order to effectively operate the business model accordingly.
- Monitoring and adjusting daily or weekly staffing levels in accordance with budget guidelines.
- Such functions require the employee to walk or stand 85-90% of a given workday in order to supervise, observe and assist front line employees in the performance of their duties. The remaining 10-15% of the workday consists of reporting, record-keeping and other desk work.
- When necessary the ability to lift, push, pull up to 200lbs (Male); 175lbs (female); Children under 13: 76lbs with occasional need to assist passengers of up to 350lbs
- When necessary the ability to bend, lift and pull bags of up to 50lbs.
Security Officer
Allied
07.2021 - 08.2023
- The Security Site Supervisor will supervise and coordinate the delivery of quality services to an assigned customer
- The Security Site Supervisor will act as a liaison between customers, Operation Managers and security officers
- They will supervise site staff and provide coaching, recognition and discipline within approved empowerment range
- Enforce Contract Standards
- Administers site safety programs outlining site-specific hazards for security officers including vehicle / driving safety as appropriate to corporate procedures
- Prepared to participate in unemployment hearings
- Enforces Allied Universal’s policies as outlined in the handbooks and executive memos
Optical Brand Manager
Eye Lab
09.2021 - 07.2022
- Managing a team and their schedules
- Setting and accomplishing goals
- Upkeep of the facility
- Proficient in Ms Office applications ,including Word,Excel,Powerpoint and outlook
- Assisting the other locations with operational needs
- Training new hires and team building
- Patient product assistance and pretesting
- Managing the sales and productivity
- Strong office management skills
- Highly attentive to detail with the ability to meet tight deadlines
District Manager
Sprint/ T Mobile
04.2017 - 07.2021
- Managed and created schedules for a store full of sales representatives
- Setting weekly goals and executing them
- Handle job training and orientation schedules
- Over hiring and discharging staff members; disciplinary
- Money management and safe counted
- Overseen annual competency completion by staff
- Action if need be
- Day to day operation; Opening and closing protocol
- Traveled to train new hires
- Multi Location management
Warehouse Supervisor
Motor Tire And Wheels
04.2018 - 08.2019
- Ensured daily productivity; assisted staff
- In charge of time cards and schedules
- Onboarding of new hires
- Management of product line
Warehouse Supervisor
Coastal Logistics Group
12.2016 - 08.2017
- Made sure the warehouse was in compliance
- Ensured daily productivity; assisted staff
- In charge of time cards and schedules
- Onboarding of new hires
Asst. Floor Supervisor
Blue Cross Blue Shield Of NC
09.2016 - 08.2017
- Answers high volume of calls
- Worked benefits claims, provider calls, pharmacy, and billing
- Assisted staff on the floor
- Educated members and customers on all Blue Cross Blue Shield products
- Assisted during call escalations
Education
B.S - Biology
Edwards Waters University
Jacksonville, FL05.2013
Skills
- Written communication, organization, transportation information, travel bookings, friendly service mentality, problem solving, flexible, adaptable, active listening, analytical and critical thinking, dependable, responsible, self motivated, decision making, teamwork and collaboration, report preparation, sales expertise, complaint resolution, stocking and replenishing, order fulfillment, Ability to direct the work of others, Ability to learn quickly, Effective oral communication skills, Strong interpersonal skills, Ability to work as part of a team, Ability to build relationships
LANGUAGES
English and French
Timeline
Correctional Officer 2
Department of Corrections
06.2023 - Current
Supervisor
Prospect Airport Services, CLT Airport
10.2022 - 09.2023
Optical Brand Manager
Eye Lab
09.2021 - 07.2022
Security Officer
Allied
07.2021 - 08.2023
Warehouse Supervisor
Motor Tire And Wheels
04.2018 - 08.2019
District Manager
Sprint/ T Mobile
04.2017 - 07.2021
Warehouse Supervisor
Coastal Logistics Group
12.2016 - 08.2017
Asst. Floor Supervisor
Blue Cross Blue Shield Of NC
09.2016 - 08.2017
B.S - Biology
Edwards Waters University
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