Robbie Stamey

• Operated computer aided dispatch systems to update and retrieve up-to-date information for first responders.
• Relayed latest information to first responders & law enforcement via electronic means, telephone calls, and radio responses.
• Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
• Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
• Assisted callers in emergency situations with appropriate information and support.
• Routed calls to police, fire, ambulance service, and animal control to meet individual call needs.

• From October 2014 - April 2019 Part Time Telecomunicator, Telecommunicator II, Telecommunicator III, and Shift Supervisor
• Directed work, training, coaching, discipline and performance evaluation for the telecommunicators assigned to my shift as well as handling shift assignments.
• Managed public safety emergency units according to established procedures and policies using computer aided dispatch system.
• Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
• Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
• Strengthened communication skills through regular interactions with others.
• Trained and developed new telecommunicators assigned to my shift.
• Organized and maintained DCI files.

- Provided warrant checks as well as entering DCI hot files.

- Answered emergency and non emergency calls for law enforcement.

• Maintained up-to-date knowledge of store sales and security standards.
• Developed strong rapport with customers and created positive impression of business.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.