Robbie Moreno
Pine Level,nc
Summary
Dynamic Service Technician with a proven track record at Johnson Controls, adept at diagnosing equipment issues and enhancing customer satisfaction. Skilled in heavy equipment operation and safety compliance, I excel in maintaining operational efficiency and fostering strong client relationships. Committed to continuous improvement and effective communication in high-pressure environments.
Developed technical and problem-solving skills in high-demand, customer-focused environment, with focus on ensuring equipment reliability and efficiency. Looking to transition into new field, leveraging expertise in troubleshooting and maintaining various systems. Strong ability to adapt and apply technical knowledge to new challenges and opportunities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Technician
Johnson Controls
10.2024 - 07.2025
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
Wastewater Treatment Plant Operator
Johnston County Public Utilities
04.2024 - 06.2025
- Activated pumps, valves and processing equipment to move water through treatment processes and added chemicals.
- Managed chemical inventory levels, liaising with suppliers to maintain adequate stock for uninterrupted plant operations.
- Calibrated pH, DO and chlorine meters to support proper working order for daily inspections.
- Maintained regulatory compliance with state and federal environmental guidelines through diligent monitoring and reporting of plant operations.
- Conducted routine sampling of drinking water and public water following standard operating procedures.
- Drafted reports and maintained logs on meter readings, tests, chemical and equipment usage as required by [State].
- Ensured proper handling of biosolids produced from treatment processes, coordinating with disposal facilities for appropriate transportation and disposal methods.
- Conducted routine laboratory tests to monitor water quality parameters, adjusting treatment processes accordingly for optimal results.
- Prepared detailed reports documenting daily operations data, trend analysis, and recommendations for continuous improvement opportunities within the facility.
- Adjusted water treatment levels to correct below-standard variances
Customer Service Team Lead
Food Lion
05.2023 - 07.2024
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.
Equipment Operator
ST Wooten
11.2022 - 06.2023
- Operated range of heavy equipment on regular basis with advanced skill.
- Maintained and cleaned equipment after each job and inspected.
- Operated machining equipment safely with team of operators.
- Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
- Drove vehicles to and from work sites and maintained clean driving record.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA11.2022
Skills
- Heavy equipment operation
- Worksite safety
- Skid steer operation
- Equipment inspections
- Equipment operations
- Safety compliance
- Loader operation
- Backhoe operation
- General labor
- Following instructions
- Proficient with [equipment]
- Daily reporting
- Excavation techniques
- Road construction
- Soil compaction
Certification
i am certified in traffic control flagging by the NCDOT
i have confined space training
i have ariel lift training
Timeline
Service Technician
Johnson Controls
10.2024 - 07.2025
Wastewater Treatment Plant Operator
Johnston County Public Utilities
04.2024 - 06.2025
Customer Service Team Lead
Food Lion
05.2023 - 07.2024
Equipment Operator
ST Wooten
11.2022 - 06.2023
High School Diploma -
Penn Foster Career School
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