ROBBI LANEY
Raleigh
Summary
Successful and recognized professional specializing in management, operations, and talent acquisition and development; seeking an opportunity to leverage direct and transferable skills in a fast-paced environment.
Overview
26
26
years of professional experience
Work History
Portfolio Community Association Manager/Trainer
RealManage Management
Cary
10.2024 - Current
- Portfolio Management of 10 Homeowner Associations
- Oversaw daily operations for all communities to ensure smooth functioning and resident satisfaction.
- Oversaw financial reporting, collections, and annual budgeting
- Cultivated professional relationships with board members and homeowners.
- Resolved disputes between community members and board members to maintain harmony.
- Created and fostered vendor relationships
- Created work orders and processed invoices while coordinating with accounts payable/receivable to maintain financial accuracy.
- Developed relationships with builder developers such as Beazer and Ryan Homes as well as transitions to board of directors.
- Facilitated board and annual meetings, ensuring structured communication and effective decision-making.
- Project management
Portfolio Community Association Manager/Onboarding and Offboarding Specialist
Associa H.R.W. Management
Raleigh
05.2021 - 10.2024
- Community Association Manager of the Year-2021, 2022, and 2023
- Transitioned new communities and managed transition process while leading a team of 5 to ensure smooth onboarding
- Transition-out existing communities to new management companies while maintaining a mutually respectful relationship
- Manage daily operations of 10 Homeowner Associations
- Review and submit financial packages, accounts receivable, and accounts payable
- Built and maintained vendor relationships, submitted work orders, followed up on completed projects, and managed contracts and maintenance agreements to ensure service quality
- Engage in the budget process with all associations
- Communicated with board members and homeowners to resolve conflicts and enhance community satisfaction
Licensed Insurance Representative
Mutual of Omaha
Raleigh
01.2015 - 12.2021
- Consult with existing and potential clients to determine insurance and financial planning needs
- Submitted client insurance applications for approval, developed and maintained accurate client records to ensure compliance and client satisfaction
- Trained and obtained certification in needs-based life insurance products and health products such as Short Term Disability, Long Term Disability, Long-term Care, as well as Medicare Supplements, MAPD, and PDP
- Built clientele through cold calling, following up with referrals, and cultivating relationships to expand business reach
- Participated in Chamber of Commerce activities, Business Expos, and Healthcare Senior Fairs to increase visibility and connect with potential clients
General Manager
Sweet Tomatoes
Raleigh
02.2000 - 11.2014
- Managed P&L, consistently exceeding financial expectations.
- Spearheaded gift card sale promotion, achieving highest revenue in district among 10 stores.
- Implemented upselling program with staff training, leading to top performance in pilot program among 4 stores, ultimately adopted company-wide.
- Recognized and awarded profitability award for 2013 for exceeding $2.12 Million.
Education
Bachelor of Science - Business Administration
East Carolina University
Greenville, NC12-1999
Skills
- Operations Management
- Project management
- Community Engagement
- Customer Service
- Leadership
- Problem-solving
- Time management
- Attention to Detail
- Communication
- Interpersonal Skills
Licensures And Certifications
- Life, Health, Long-term Care
- Medicare Supplements
- Medicare Advantage Plans
- Prescription Drug Plans
- Currently licensed in NC, SC, VA
- Notary Public
- M-100
- CAM Mentorship Program
Technology Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Concur
- C3
- Branch Access
- TownSq
- Salesforce
- Ciramail
- CiraConnect
Timeline
Portfolio Community Association Manager/Trainer
RealManage Management
10.2024 - Current
Portfolio Community Association Manager/Onboarding and Offboarding Specialist
Associa H.R.W. Management
05.2021 - 10.2024
Licensed Insurance Representative
Mutual of Omaha
01.2015 - 12.2021
General Manager
Sweet Tomatoes
02.2000 - 11.2014
Bachelor of Science - Business Administration
East Carolina University